Deliveries
Australian Customers
All deliveries within Australia will be made via eParcel,
Express Post or Fastway Couriers. Generally, we deliver all
purchases within 12-24 hours of receiving the order. If you require a tracking number, please message our helpful staff and
we'll attempt to provide as much information regarding your order
as possible. The relevant tracking sites for the postage methods
we use are:
Australia Post
Fastway
Couriers
International Customers
For all international deliveries, we use Registered Air Mail
(insured) as the delivery method, which takes between 3-12
business days to arrive. This delivery method is the safest and
most cost effective way of international shipping available from
Australia. Registered Air Mail (inured) parcels are only trackable
via your local postal service, once they arrive in your country.
Please contact us if you require the most up-to-date tracking
details.
If your order is over 2kg in weight, shipping will be made via
Express Post International which takes between 3-7 business days
to arrive. Alternatively, if you wish to deliver via a different
method, such as courier, please message us and we can quote you
accordingly. The tracking site for Express Post International
parcels is:
Australia Post
For all other questions, please check our FAQ for deliveries
below, or contact us.
Wherever you’re located, from Albania to Zimbabwe, we’re
confident that we can get your Viparo garment to you! All the
relevant shipping prices are located in the “Postage and
payments” tab located on the listing.
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There are no hidden postage costs at Viparo whatsoever. We
calculate the postage costs based on the actual weight of the
parcel and what the relevant shipping company charges us. We
only add an additional $1-2 on-top to cover the packaging
materials and handling/labour charges.
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Of course we do! We always reward our customers who purchase
multiple items by combining the postage costs to make it as
cheap as possible. We’re able to do this as postage costs are
calculated by weight and if it fits into the parcel, it sends!
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We use a variety of different postage methods depending on
your address. Generally if you’re located within the
metropolitan areas of Sydney, Melbourne and Brisbane we use
Fastway Couriers. All other addresses are shipped out via
Express Post with all deliveries taking between 1-4 business
days within Australia.
If you’re an overseas customer, we ship via Registered Air Mail
(insured), which generally takes 3-12 business days to arrive.
International parcels shipped via this method are trackable via
your local post office’s website once the parcel arrives into
your country. Since Australia is located half way around the
world for the majority countries in North America and Europe,
shipping prices are quite high, therefore if you’d prefer
shipment via EMS or step-by-step trackable courier, please
contact us for a quote.
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Deliveries are made every business day by 3pm. All orders
received before 1pm will be dispatched on that day. Delivery
within Australia takes between 1-5 business days to arrive,
depending on your address, and delivery to an International
address takes between 3-12 business days.
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If your payment has been received and successfully cleared
into our bank or PayPal account we will immediately ship your
item to avoid any delay receiving your item. You shall receive
e-mail notifications on both occasions to ensure you’re
up-to-date with the status of your order. All e-mails will be
sent to the registered e-mail address listed on your eBay
account.
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We only ship orders out via secure, insured and trackable
delivery methods. If you require the tracking number for your
parcel, please contact us and we’ll provide you with as much
information as possible about your parcel. For all international
customers, deliveries are made via Registered Air Mail which are
only trackable via your country’s local postal service once the
parcel arrives in your country.
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Every item that is dispatched can be tracked as we only use
safe, insured and trackable methods of delivery. If you feel
that delivery is taking longer than expected, don’t panic!
Simply contact us and we’ll do our best to provide you with the
most up-to-date tracking details available.
In the event that a parcel is lost or delayed, we’ll take it up
directly with the delivery company and send out a replacement
immediately (if available), so you have absolutely nothing to
worry about. We’ll do the rest!
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