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  • FAQ's

Frequently Asked Questions



 Q: Do you offer pick-up of items? I want my adventure gear now!

A: Yes on many items pick up from our Gold coast shop is fine, but some items are stocked at different warehouse distribution points around the country or sent direct from manufacturer to your door.

 Q: Can I get a discount for multiple purchases?

A: Our prices are already one of the most competitive around, and we also do offer a Postage & Handling discount for multiple purchases such as free postage for 3 or more items. For bulk purchases on lots of items please contact us to see if we can do you a better deal.

 Q: How do I combine my purchases and get a discount for multiple purchases?

A: If you wish to combine purchases, just click the buy it now button and confirm your bid for each of the items you want. You will then be able to combine them all in the checkout and it should adjust the shipping cost as well. DO NOT complete the checkout or until you have purchased all the items that you want otherwise it won't allow you to combine

 Q: Once I have paid, how long will it take to be posted to me?

A: If you pay using Paypal or credit card, we post within 24 hours. If you pay us using Paypal eCheque or direct deposit we have to wait for Payment to clear. ECheque takes 3 - 5 working days or 1 to 3 days for EFT. Please ensure you include your Ebay ID as a reference when paying EFT

 Q: I don't trust online ordering, can I mail or phone order instead?
 A: Unfortunately, no. Ebay policies prevent us from offering this service.However ordering on ebay is totally safe and we recommend it all the way


 Q: Do you accept payment other than Paypal?

 A: We accept Paypal, direct credit card, debit card, or pay on pick up.

Q: Will I receive confirmation that my payment has been received and product posted?

A: Yes, you will receive an email notifying you that the payment has been received. We almost always ship within 24 hours of receiving payment or once payment has cleared

Q: I don’t have a credit card or use Paypal. What other options can I use for payment?

A: No problem! For Australian buyers. We accept payment by credit card direct, EFT direct deposit, For international customers credit card or paypal is the only payment option

 Q: I am an International customer how can I pay?

A: Visa or mastercard credit card, or Paypal will automatically convert your currency into Australian dollars when processing the payment

 Q: How do I pay by credit card?

A: Once you have gone through checkout your Visa or Mastercard will need to be applied and will be securly processed via the Merchant facility

Q: Is it safe to purchase on-line?
 A: Wild Earth & Ebay supplies you with a secure session within our shopping checkout process. You will notice a padlock icon on the base of your browser when you enter our secure 'checkout' area. This indicates that all information entered in the session is secure. No personal details or payment details are kept or recorded

 Q: Are my credit card details stored?



A: No. If paying with your credit card via Paypal your payment is encrypted and you process your payment yourself. If you pay with your credit card direct with us you place card number direct into ebays checkout

 Q: Which credit cards do you accept?

A: Visa or MasterCard. AMEX buyers should use Paypal to process their payments

 Q: Can I cancel my order?
 A: When we receive payment, we despatch orders as quickly as possible, so it can sometimes be difficult or too late to cancel. Please contact us and we will try to help

 Q: How do I set up a Paypal account?

A: You can set up a Paypal account in a couple of minutes. Please visit to sign up.

 Q: Do prices include GST?
 A: Yes.

Postage and Delivery

 Q: How is my item packed?

 A: We take great car in package and handling for each order to ensure it arrives to you safely as each item should

 Q: How do I know if my item has been posted?

 A: Ebay are supposed to send you an automated email advising you that your item has been posted once we mark it as posted. You can "View Order Details" in your account for further info.

 Q: How do I calculate postage?

 A: Put your postcode into the postage calculator provided on every listing under the Ebay's postage and payment tab, or log into ebay before browsing and the postage price will appear on every single ad you view automatically. Easy! Postage is calculated via your postcode via weight or cubic weight. Each items weight is already stored in the listing

 Q: What is the quickest way to get my item delivered to me?

 A: Choose Express Post if it is offered on that item. Registered or regular post takes longer, and requires your signature for registered post. Often the the drivers will leave a Collection Card in your post box and you will need to go into the local post office or courier depot to sign and collect your article.

 Q: How fast is express post?

 A: Usually next day into capitals, or 2 to 3 days for rural areas

 Q: How can I lower the postage costs?

 A: We do offer a Postage discounts for multiple purchases and is usually combined in checkout by Ebay before making payment, PLUS we offer free postage on 3 or more items on most items! If the free postage on 3 items has not worked in checkout after combining all items, then just contact us we can adjust the total to free freight before you pay

 Q: How long does delivery take?

 A: Regular Post Australia wide approx 2-7 days (depending on location) sent with Australia Post or Courier. Express within Australia is 1 to 3 days. Worldwide approx 5-14 days (depending on location) via Standard Air mail or express post international is 3 to 7 days

 Q: Who do you use for postage and shipping?

 A: Depending on your location, We use Australia post, or couriers such as Star Track express or Fastway. For items over 20kg or longer than a metre in length we have to use a courier as it larger than Australia Post size restrictions.

 Q: Can we deliver to a PO Box?

 A: Yes we can no problem, unless your item is larger than 1 metre long or over 20kg cubed, and in this case a courier must be used and a daytime street address is required and a phone number as couriers will not deliver to PO Boxes. Please read ad description to see if a daytime address is required for that particular item.

 Q: You sent me an email saying my item was posted and I still have not received my order. Where is my item?

 A: If you choose the Registered Post option, this will require your signature before the courier or driver will hand you the package. Our experience is that your package is probably awaiting your collection at the Local Post Office or courier depot if courier is used, as the drivers often could not be bothered to leave a calling card!

 Q: Do you ship international?

 A: Yes most items we ship international all day every day - except for items over 20kg cubed. Consult the ad to see if international postage is offered on that item

 Q: How do I calculate postage on multiple purchases?

 A: Change the quantity in the postage calculator to however many items you would like and click recalculate. For different items just send us an email for a quote, or remember we offer FREE postage 3 or more items!

 Q: How is postage is calculated?

 A: Postage is calculated via the postal module integrated into each ad listing and is calculated via weight or cubic packaged weight - whichever is greater. The items weight and parcel dimensions are already stored into the backend so all you need to do is place your postcode into the calculator under the postage and payment tab above the description

 Q: My posted item is taking longer than the estimated delivery time. Why?

 A: To far reaching areas or rural properties delivery times can be longer than the estimated delivery times, or Australia post simply can have delays or unforeseen issues, and take longer for delivery than usual. The courier may have also made delivery attempts to your address and you have not been there, so check your mailbox for calling cards.

 Q: Why do some items have free postage showing and others not?

 A: We have promotions going for different items sometimes and are usually short time offers. Just remember you can get free postage when buying 3 or more items if all items are combined into one checkout

 Q: Can I send to a different address other than my own?

 A: Yes. We use the address stored in your ebay account so this will need to be changed before you proceed through checkout so postage can be calculated correctly and we extract the correct delivery address. If you want to change an order after it has been placed please contact us with your order details and we will try to help it has not been sent yet

 Q: Is my parcel trackable?

 A: If you only choose standard regular post Australia post does not offer tracking on regular, but registered, express and courier can all offer tracking capabilities

 Q: How do I choose between different postage methods?

 A: When going through checkout you will have the option of choosing express or regular services. Please consult each item ad to see which postage options are offered on that item

 Q: What will happen if I am out when my parcel arrives?

 A: Where delivery is not possible, the parcel will be taken to your nearest depot or post office and you will receive a notification of attempted delivery card. We recommend you provide a daytime delivery address such as your work address as we or you may be charged a second delivery fee

 Q: I need my item by tommorrow what should I do?

 A: Express is your only option, and is next day into metro capitals.



 Q: Do you accept returns?
  A: Yes! We are happy to exchange or provide store credit for items in new, unused and original condition within  30 days of receiving the goods. Any product swing tags and packaging must be returned with the goods. We do not accept returns after 30 days. Consult our terms and conditions pages or ad details for more information
 Q: Can i exchange my item?
  A: Yes of course! Please return the item with 30 days to exchange for the item you would like. You must contact us first to discuss the exchange
 Q: I have received the wrong item, what do I do?
  A: If the wrong item sent was our error please contact us so we can organise the exchange and freight costs. If you simply ordered the wrong item please return the item back to us, explaining that you ordered the wrong item and wish to exchange. Once received, we will contact you the organise the posting of your new exchange item
 Q: How will you refund me?
  A: All refunds will be credited to your to the same account or card that was used to place the order and make the payment.
 Q: Where do I return my goods to for an exchange?
  A: Please return your items, with a covering letter and details of your order to the return address provided with the invoice you received with your order. Any questions please email us first to discuss your exchange.
 Q: What if I order the wrong size can I exchange?
  A: Of course you can! If size is incorrect you may return the item to Wild Earth in exchange for the correct size within 30 days. If your not sure about size and want some expert technical advice from our staff just send us an email first!


Q: Is my item covered by Warranty?
  A: Yes! We only stock the best known brands on the market and all goods are covered by manufacturer warranties. See each ad for further details
 Q: My item doesn't work or is broken when I received it?
  A: If the product is not working or incorrect upon receiving it will be replaced and we will organise return freight. Consult our terms and conditions page for more info
 Q: How do I make a warranty claim?
  A: Just contact us and we will let you know what do when making a manufacturer warranty claim.
 Q: How long is my warranty for?

 A: Each and every item has a different manufacturer warranty period. Consult the item ad for more details

About Us and Contact US


 Q: Besides a great item what else do i get?
  A: To Wild Earth a transaction doesn't just end at payment. In addition to a great price when you buy from us you get super fast service, expert technical advice from passionate outdoor staff, warranty support, access to spare parts, ongoing customer support, access to our loyalty program & knowledge base & store support. There are plenty of discount operators out there, but all you get from them is a price and nothing else. Buy & shop with peace of mind

 Q: Do you guys have a store?
  A: Yes we do our main showroom is on the Gold Coast in Queensland and your welcome to visit us and check out the awesome range or have our expert staff help you get set up for a great outdoor experience!
 Q: I have bought from you, so where is my feedback?
  A: Feedback is automatically generated and left once positive feedback is left for us. We like to see you that your totally satisfied with everything involved with your purchase so we leave feedback until we have heard from you and are happy that we have made your experience as good as possible. If you have any issues before leaving feedback email us
 Q: So who is Wild Earth?
  We are a customer  service orientated Australian owned Family operated business with a passion for the outdoors. We have one of the highest customer customer retention rates in the industry and we back every item we sell. Our range has been carefully refined and individually tested as we love to get outdoors too!
 Q: Our Satisfaction guarantee
  A: We are proud of our impeccable customer service record and will go to extraordinary lengths to keep our customers happy. If you are not 100% satisfied with the item you purchased, simply return it within 30 days of receiving it and we will gladly refund your payment. Please email us first with any concerns or questions. We are here to help.
 Q: How can we contact Wild Earth?

 A: Just send a question via each items "ask a question", or you can contact us through your ebay messages so we have a full record of any past correspondence to serve you best.