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100% Guaranteed!!

100% Money Back Guarantee: If you are not 100% satisfied with your product then simply return your purchase within 3 days of receiving it and we will gladly refund your TOTAL payment! GUARANTEED! 

Email us at service@wildearth.com.au

Credit or debit card through PayPal

 

  

 

Estimated Delivery times:

Post to Location

Regular

Express Post

Australia Wide

2-10 Days

1-3 Days

Worldwide (via Airmail)

5-14 Days

3-7 Days


Regular Post Australia wide approx 2-10 days (depending on location) sent with Australia Post or Courier. Worldwide approx 5-14 days (depending on location) via Standard Air mail or 3 to 7 days express

Postage is calculated by weight of the item. Put your postcode (for Australian buyers) or country (for international buyers) into the Ebay postage calculator under the postage tab in each listing for an exact price and delivery mode options.

Express and regular options are available on most items but not all. If the item is over 20 kg or longer than 1 metre in length it must be sent via a courier

Unlike many other sellers we do not charge any handling fees!

Save on postage!

(excludes auction style listings) Combined Postage discounts are available when buying more than one item. Combined postage discount will automatically be applied by Ebay when you are checking out with multiple items, or send us an email for a quote on multiple item postage.

FREE POSTAGE FOR 3 OR MORE ELIGIBLE ITEMS!

 

Delivery

  • Item will not be shipped until payment has been received in full
  • Postage is calculated by Australia Post or courier and is based on weight or cubic weight of the item.
  • Postage is based on your postcode so on each there is a postage and payment tab where you can can place your postcode into the calculator for postage quote
  • All double swags and parcels over 20kg in cubic weight will be sent via courier, so a street address iand phone number is required - not a PO box (couriers do not deliver to PO box's)
  • Dispatch of goods is arranged by us through Australia Post Parcel service or  Courier Company
  • Please allow up to 2 - 7 working days for Australian delivery, and 5 -14 days for international orders, although in most cases delivery is much quicker.
  • No weekend or after hours delivery available.
  • Wild Earth is not directly liable for any loss, theft, or damage to any goods.
  • Certain countries have customs duty payable for importing products and it is the responsibility of the purchaser to research & make payment of any customs duty/import tax that might be payable
  • Colours in stock can vary from picture, so if a speciic colour is required please state this on your order comments section
  • If problems do arise, please contact us, and we will endeavour to resolve any issues prior to leaving feedback.
  • If negative feedback is left we will deem this as a completion of our obligations and no further resolution will be offered.

 

Returns

  • Unless stated otherwise in the item description we offer a 30 day exchange or refund policy if the item was substantially not as described in the auction or is damaged on arrival. Minor variations in model, color, specifications are not usually reason for a refund.
  • Buyer must return the item unused in original packaging within 30 days of auction with all of the original tags including carton if possible, boxes and copy of the invoice. All returns must be boxed and backed securely for shipping. Refund provided at our discretion within 30 days from the day we receive the returned merchandise. Buyer is responsible for return shipping charges unless item is damaged or incorrect on arrival.
  • If size is incorrect (such as for clothing) you may return the item to Wild Earth at buyer’s expense in exchange for the correct size within 30 days. Please take care in measuring size to ensure correct fit.
  • Products that are specially ordered non-stock items or custom made to special order cannot be exchanged/refunded.
  • We do our best to present accurate, detailed information about every item we sell. If you have any questions, please email us before placing your bid.

Warranties and claims

  • Goods are covered by manufacturer warranties. On your behalf we will assist to repair, exchange or provide a credit note for the goods subject to the agreement of the customer. If the goods are not repairable, you will be eligible for a new replacement, exchange or store credit. Refunds are not granted on warranty claims unless the same product has become discontinued and unavailable.
  • We do not refund postage, or cover the cost of return postage on after-use warranty claims, as your warranty is a manufacturer warranty not a Wild Earth warranty. However if the product is damaged or incorrect upon receiving your postage will be refunded and replaced.

Conditions of Sale

  • The successful high bidder must complete the sale transaction within 4 days
    from the date of receipt of email notification following the end of the sale or item will be resold or relisted
  • All item prices include GST.
  • All payments made payable direct to 'Wild Earth'
  • Wild Earth adheres to all trading rules applied by eBay.
  • While all care is taken, any errors or omissions in the item details are unintentional. Colours in stock can vary from picture, so if a speciic colour is required please state this on your order comments section
  • We are committed to work through any issues you may have in accordance with our policies unless negative feedback has been left or threatened.
  • For queries regarding any issue with item received please contact us at service@wildearth.com.au and indicate your eBay items number with every correspondence.

 

MORE TERMS AND CONDITIONS:

 

Terms of Use Agreement
The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to WILD EARTH AUSTRALIA PTY LTD indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by WILD EARTH AUSTRALIA PTY LTD.
WILD EARTH AUSTRALIA PTY LTD reserves the right to make changes to this site and these terms and conditions at any time. By ordering or registering on any of our sites you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at 
service@wildearth.com.au and we will remove you from marketing communications.
 
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Wild Earth Australia Pty Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason. Wild Earth Australia Pty Ltd reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Wild Earth Australia Pty Ltd is a reseller to end user customers and will not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Wild Earth Australia Pty Ltd unless written authority has been granted.
 
Liability
Wild Earth Australia Pty Ltd is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancelation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
 
Delivery
The delivery times provided by Wild Earth Australia Pty Ltd are estimates only. Wild Earth Australia Pty Ltd will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.
 
Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. Wild Earth Australia Pty Ltd cannot accommodate all address change requests.
Wild Earth Australia Pty Ltd takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
 
International Customs Charges
Some orders may incur a customs or import duty charge. Wild Earth Australia Pty Ltd do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Wild Earth Australia Pty Ltd can never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Wild Earth Australia Pty Ltd will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees unless requested as a gift.
 
Warranties and Repairs
Most repairs are carried out by the manufacturer and not by Wild Earth Australia Pty Ltd In some cases, faulty items cannot be repaired and a replacement or store credit will be offered. Wild Earth Australia Pty Ltd cannot control the availability of parts of replacement goods.
 
Wild Earth Australia Pty Ltd has no control over manufacturer warranty periods, nor can we control repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, Wild Earth Australia Pty Ltd cannot be held accountable for repair periods or communication from the manufacturer. More information about warranties can be found under the returns policy page.
 
Pricing
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate. 

 
Refunds & Returns
Returns must be in as new condition with tags attached unless faulty.
Faulty goods will be dealt with as per the manufacturer's warranty and terms
Special return offers apply to individuals only.
Due to health regulations, we are unable to exchange or refund on any underwear purchase unless faulty within the manufacturer's warranty period.
We recommend sending returns via registered post or courier as we do not accept responsibility for lost items.
We will happily exchange or refund your item provided the item and its packaging are in the original condition with the original tags attached and within the returns policy time frame.
Gift cards and promo codes cannot be applied to exchanges.
Returns must be made within the timeframe listed on the returns page unless faulty.
Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. Wild Earth Australia Pty Ltd will not pay to return these items to you.
 
Order Cancelations
If notified before goods have been dispatched, Wild Earth Australia Pty Ltd can accommodate order cancelations. If items have been shipped, Wild Earth Australia Pty Ltd reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
 
Copyright and Trademark Notice
This site is owned and operated by Wild Earth Australia Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Wild Earth Australia Pty Ltd
All software used on the site is the sole property of Wild Earth Australia Pty Ltd or those supplying the software. 
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. 
No materials or images from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Wild Earth Australia Pty Ltd prior written permission. 
All rights not expressly granted herein are reserved.
Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
 
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Wild Earth Australia Pty Ltd shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. 
Wild Earth Australia Pty Ltd shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. 
If your credit card has already been charged for the purchase and your order is cancelled, Wild Earth Australia Pty Ltd shall immediately issue a credit to your credit card account in the amount of the charge.
 
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. 
You acknowledge that Wild Earth Australia Pty Ltd is not responsible for the operation of or content located on or through any such site.
 
Credit Card Payments
All orders are subject to pre-authorizations checks to ensure sufficient funds are available and to confirm the validity/security of the payment method.
 
All credit card payments are subject to fraud checks and are assigned a fraud score. Wild Earth Australia Pty Ltd reserves the right to decline or refund an order we suspect to be unauthorized or from an untrusted source.
 
Promotions
› Promotions, discounts and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
› One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.
› Promotions do not apply to gift certificates, shipping, GST or duties or similar services.
› Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.
› For promotions requiring a minimum order size, charges for shipping and credits from gift certificates do not count towards the minimum order size requirement.
› For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.
› If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.
› If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.
› Promotional items are available only while supplies last; Wild Earth Australia Pty Ltd does not issue rain checks for items that run out of stock.
› Wild Earth Australia Pty Ltd, at its sole discretion, extend or terminate a Promotion at any time.
› Wild Earth Australia Pty Ltd has no obligation to advise an entrant of an incomplete or incorrect entry and will not be accountable for the return of any item ordered incorrectly.
> Please note discount coupons are valid for non-sale items only and cannot be used during sale periods.
› By claiming a promotional offer on your order, you agree that you have understood the terms and conditions of that promotion.

 

 


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