|  |
|
|
Wow Parts
60 Days Money Back Guarantee Return Policy for most products
Under this policy, you may return to WOWparts, within the applicable return policy period, products that you purchased directly from WOWparts for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.
- All returns or exchanges are subject to approval.
- Calculating refund:
~ Item(s) in its original condition, in new packaging: Full product price will be refunded.
~ Any item that is opened: 15% - 25% restocking fee depending on the item condition.
~ Any item that is used, is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.
- Items that are open and over 14 days from date of delivery, is eligible for exchanging to same item only.
- Shipping, handling, and transaction fees are not refundable except if the return / exchange is a result of our error.
Shipping Mishaps:
What has the shipping company done for you?...if you’ve answered something like, “…they damaged my package,” please contact us immediately, and we’ll do our very best to take care of it. We insure all of our items for the full purchase price. We will do everything in our power to get you an acceptable replacement or to facilitate a prompt repair. If this cannot be achieved, we will provide you with a full refund.
If the item you receive does not match the order you placed with us, please contact our Customer Service department for assistance. A representative will help you determine the best way to get the correct item to you as quickly as possible.
Condition Related Returns:
We take great care in describing the condition of our products accurately. If you receive your order and feel that the condition is not consistent with our representation, please let us know immediately (within 3 days of receipt), and we'll do our very best to make you happy. If we're unable to, just pay to ship the item(s) back, and we'll fully refund your original winning price.
Items returned must be in the same condition that they were received in order to receive full credit. Items purchased in "New", "Open Box, Cancelled Orders" or "Like New" condition and then used can be returned, but will receive a reduced refund value. The reduced value will be determined after our inspection of the club to determine the level of use. You will be notified of the reduced refund value after inspection and before a refund is issued.
Defective Item:
~ If the item is defective within the first 30 days of order (from date of purchase), we will send replacement at no extra cost for customer. Please contact us for more details.
~ Selected items are to replaced by the manufacturer; please contact the respective manufacturer for warranty information.
Item(s) that are non-returnable:
~ Items with Software/CD
~ Used screen protector (we will gladly provide replacement if the item is received damaged)
~ All Bluetooth headsets, corded headsets and earphone. These are hygienic specific item, and the manufacturers no longer restock them due to hygienic issues. We will accept return if the items are originally in bulk-packaging.
Replacement:
We usually process and send replacement within 3 business days from the day we receive your package. All replacement will be sent out using standard shipping. Please allow 5-7 shipping days for final delivery.
Refund:
Refund will be given in the same form of payment originally used for purchase within 5 to 7 business days of receipt of the return package.
1 Year Warranty Risk Free:
We stand behind every item that we sell and will do everything possible to assure that you're satisfied.
Return in 3 Easy Steps
1. Obtain RMA # from WOWparts
2. Send back the return to WOWparts
3. Receive refund or replacement from WOWparts
Step 1: Obtain RMA #
Please email pro@wowparts.com (or use eBay Contact Seller under order details). Please provide details as below:
Item #:
Product SKU:
Reason of return:
Preferred action: Refund / Replacement/ Exchange to other item
We will reply and provide RMA # to you. Please allow 24-36 hours to expect the reply. If you do not receive our email within 2 business days, please check your junk mail / spam mail folder.
STEP 2: Send back the return:
Please package the return item carefully as we are not responsible for any damages that may occur when you ship it back. All return packages should send to below address with RMA number included in the package:
&nssp;&nssp;&nssp;&nssp;WOWparts (RMA #:______________)
&nssp;&nssp;&nssp;&nssp;2110 Rheem Dr Ste C
&nssp;&nssp;&nssp;&nssp;Pleasanton, CA 94588
&nssp;&nssp;&nssp;&nssp;United States
STEP 3: Receive refund or replacement
Still Have Questions? Contact Customer Service
For questions regarding products, order delivery, or returns, please contact WOWparts Customer Service:
eBay My Messages
Phone:(925)6000406
|
|
|
) 
