Payment Options

We accept the following methods of payment: Paypal, E-check, money order and certified check. Preferred method of payment is Paypal. All checks must be made to Promounts Inc. If you have any questions please call customer service at 416-301-6462.

Shipping & Handling

All items are shipped with either Canada Post for Canada or UPS for USA.

For the shipping cost please refer to the item shipping description, we offer the lowest shipping prices since we ship large quantity with Canada post and UPS. In many Auctions we offer free shipping.

All items are shipped the same day of payment. Shipping takes 1-7 business days depending on your location. If you have any questions or concerns please call us at 416-301-6462. Insurance : All the items are insured in case of loss or Damage.

Returns

Returns are accepted 30 days after the sale of the item. The item must be returned to the seller for a full refund. Refund is issued with no questions asked, customer satisfaction is guaranteed. We provide money back and replacements please email or call us and we can assist you with any of your concerns.

Store Policy

1. We accept Visa/MC/Discover/Amex through www.PayPal.com.. If your item is being paid for by money order then we will ship to any address you request If you pay by regular check we hold your item for 10 days from the time we deposit your check not when it clears your bank.
   
   
2. IF I’M NOT SATISFIED CAN I GET MY MONEY BACK?
   Even if you are satisfied you can send the item for FULL REFUND no question asked. We are proud to have an unconditional, 'no hassle-no questions asked' 30-day money back guaranteed. All our items come with a 100% guarantee. Should you not be satisfied with your merchandise for any reason, you may return it within 30 days after receipt and receive a refund. We offer 100% satisfaction guaranteed on all our sales. We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. We want you to be 100% happy with the products you receive! If you are not satisfied with your purchase call us at 416-301-6462 anytime between the hours of 9:30 a.m. to 7 p.m. EST, Monday through Friday.
   
   
3. Please note: Under no circumstances are shipping fees refundable. All items shipped are insured. If a loss or damage claim has been made it can take between 7 to 14 days to process. This is the time period required for the shipping companies. If the claim is approved, the funds will be forwarded to you within 48 hours.
   ***International customers are responsible for all import tariffs and duties.
   
   
4. Although E-mails are convenient, If there is any situation needing attention you must call us within 5 business days. We are open 5 days a week from 9:30-18:30 EST time, not including weekends or holidays. Our number is 416-301-6462.
   
   
5. All our products are VESA standard compatible, if you have any questions about a particular VESA standard or what it means please browse through our FAQ page or contract our customer service at 416-301-6462.

Privacy Policy

Information Collection and Use
At Promounts Inc., we value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless we are legally required to do so.

Order
The information collected in the order process will be used to process orders. We will not under any circumstances release your information to any third party unless legally required to do so.

Newsletter
If you wish to subscribe our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Children
Promounts Inc. does not sell products to persons under the age of 18. If you are under the age of 18, you are required seek the approval of your parent or guardian to purchase products from the sites.

Notification of Changes
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.