Who will deliver my item?
All our post is sent via Royal Mail
How much is postage?
Postage is calculated by the weight and by the destination the item is being sent to.
Do you combine postage?
We offer combined postage discounts on all our sales. The applicable discount will automatically be calculated and deducted at the end of the checkout procedure. Discounts are as follows:
UK: Free for any additional items.
International: 1.99 per added item
When will my item be sent?
All our items are dispatched Monday to Friday. Item will be dispatched once full payment is received. Payments received before 3pm will be sent the same working day, any payments received after 3pm will be processed the next working day.
Do I need to sign for the item?
All Recorded items require a signature on delivery. If there is no-one available to sign for the item(s) it will be taken to your local Postal Office and a "While you were out" Card will be left to re-arrange a delivery or to collect from the Post Office noted on your card. Some smaller items Will be sent without a signature needed for ease of delivery due to the value of the goods.
Do I ship Internationally?
Yes we do send items internationally to Countries all over the World. Once the item leaves the UK it will be then passed on to your local Postal Service for delivery
How long will it take for my item to be delivered?
Our Standard Deliveries will be sent 1st class (Recorded/Non-Recorded specified on item listing page). Our Express items will be sent via Royal Mail Tracked
Standard = 1 - 3 working days(Approximately).
Express = Next Day Guaranteed
Our International deliveries will be sent via Airmail(Signed For/Non-Signed For specified on item listing page). Once the item(s) has left the UK it will then be passed over to your local Postal Service for delivery.
Delivery timeframe Europe: 5-7 working days (Approximately).
Delivery timeframe Outside EU / Worldwide: 7-14 working days (Approximately).
Can I track my item?
All Royal Mail Recorded services will be sent with an individual reference number. Once the item(s) have been despatched you will receive a despatch email stating that your item(s) have been shipped. When you next log into your ebay account you should be able to see the tracking number for the delivery. If you cannot see the traking number please email us and we will confirm the number.
This is not a full trackable door to door service and the item(s) reference number is only used to confirm that the item(s) have successfully received the buyer. Once the item has been signed for the reference will show the time and date that the item was delivered and the signature for delivery.
Tracked Next Day
This is fully trackable from door-to-door. Once the package leaves our premises it is scanned and then moved via depots tracked at regular intervals until it reaches the local depot for delivery. The item will need to be signed for on receipt to confirm delivery.
International Signed For items
The item(s) are tracked in the until it leaves the UK. Once the item(s) have left the UK it is then passed over to your local postal service where you can track your shipment on your corresponding Countries postal site.
What to do if my item does not arrive?
If your item has not arrived we can claim for a lost item but please note that Royal Mail have a set timeframe in their terms before we can claim as the item lost. Please see below timeframes for lost item claims:
15 Working Days: Standard/Recorded Delivery (UK)
20 Working Days: International Signed For Airmail - Europe
25 Working Days: International Signed For Airmail - Rest of World
If you have any problems with your delivery please contact us at firstname.lastname@example.org or via eBay and we will be happy to help.