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Quicker Delivery
If you require a quicker delivery please phone us at 01475 724000 to pay over the phone. Please leave a message after business hours or email your phone number and we will phone you back the following day. We are open 7 days Monday to Saturday: 10am-5pm Sunday: 12pm-4pm
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General Interest
  

Postage

 

If listing states "FREE Express delivery" or courier delivery, it applies to UK Mainland Zone 1 ONLY and excludes surcharge post codes and areas (stated below). For courier delivery to off shore, Scottish Highlands and overseas, postage costs and courier surcharge will apply. Next day courier delivery option to offshore, highlands and remote postcodes may take longer than the usual one working day. After receiving clear funds, we usually dispatch UK orders within one working day and international within 2 working days. In case of Royal Mail postage, no surcharge applies to UK post.

Buyers from Northern Ireland, offshore Islands and Scottish highlands, please contact us before the purchase to confirm postage cost due to additional charges imposed by couriers a surcharge by the couriers may be levied to cover carriage to these areas.

The surcharge may not apply to small items being sent via Royal mail. Please email item details for postage quote. Where possible we will try our best to avoid courier service for surcharge areas. In some cases we may absorb the additional cost as a goodwill gesture to ship via budget 3 to 6 working day carriers.

We will also like to emphasise that although these areas are indeed part of UK but due to high cost of shipping, distance transportation and local third party carriers, couriers charge surcharge which we have no control over. More details can be found by contacting any UK courier companies or on their websites.

If you have already made a purchase without reading the instructions/terms of sale and wish to cancel the order please let us know. Since we fully understand the situation and do agree that it might not be feasible in some cases, a full refund on request will be issued right away. If you wish to continue with the purchase, please send the postage balance via send money ‘money link’ via PayPal.

No surcharge for Zone 1 which includes mainland England, Wales and Southern Scotland (central belt of Scotland).

 

Cost of Courier Surcharge

 

Northern Ireland, Isle of Man, Isle of Wight, Isle of Scilly, PO, BT, TR21, TR25 = Add £8 surcharge.

Scottish Mainland Zone 2 - (IV1-36, IV40-49, IV51-56, KW1-3, KW5-17, PA21-40, PH17-26, PH30-40, PH49-50, AB25 and above = Add £8 Surcharge.

Scottish Islands - (HS, KA27-28, KW15, KW17, PA20-49, PA60-78, PH41-44, ZE, ZW1-3 = Add £8 surcharge.

For BFPO codes and Channel Islands please email first for quote.

 

Shipping

 

To protect our buyer’s account we will only despatch goods to Billing, eBay and PayPal approved addresses. Please do not email requesting us delivery to different address.

Most items purchased on the day will be dispatched the following day in chosen delivery service. We endeavour to dispatch all UK orders within 1 working day and international orders within 2 working days of receiving your cleared funds, but during busy days and times this may be extended. In event of a very unlikely slight delay, your patience would be much appreciated.

For Christmas deliveries Royal Mail's cut-off date is usually 18th December. We will continue to dispatch items after this point but they may not arrive until after Christmas day. As you will know and appreciate that orders dispatched during Christmas and New Year holidays may not arrive within estimated delivery period.

Orders are sent via approved couriers and Royal Mail. Parcels sent with the couriers will only be collected and delivered Monday to Friday excluding holiday periods. If you wish to have or avoid a delivery via a specific courier/delivery service then please email us before the purchase for a confirmation and quote.

Most items will require a signature upon delivery therefore they cannot be left unattended in safe place or area. Due to hazardous nature of aerosols and some liquids, we will not be able to send them via Royal Mail.

Please add your phone number at checkout so you can be contacted by us or the courier in case of any delivery issue etc. Couriers like interlink express/DPD now send tracking updates and delivery window information via emails and texts. Your number will only be shared with the courier for your order delivery purpose only.

As already stated by eBay, sellers cannot be held responsible for delivery times however we can assure a timely despatch within the mentioned time frame. If for some reason, UK delivery is held up or delayed in transit, then you have a right to refuse to accept it and in this case you will not be held responsible for return cost and full refund will be issued upon receipt. In case of delay in transit by the carrier, paid Express postage will be refunded but where express postage was offered Free, we will not be able to refund.

Unfortunately we are restricted by our carriers from sending certain liquids and all (aerosol) pressurised containers especially outside mainland UK. We try to ensure that our listings are accurate and will not give anyone off shore an option to purchase these items, but due to the sheer volume of listings and no option to allow blocking certain postcodes for few listings, this is not always possible. Please be aware that if you purchase a liquid or pressurised item and are unable to dispatch, we will contact you to advise you as soon as possible.

In order to maintain Quality Control, timely dispatch of orders and seller’s buyer’s protection policy we do not allow customer collections as items purchased online must be shipped. However we can make an exception in some cases providing you call us to check if a collection can be arranged.

 

Tracking Number

 

Once marked as dispatched eBay system will send an email confirming the despatch. If item being sent with APC-overnight etc., we will update tracking in your transaction. If via interlink express etc.. You will receive a tracking email directly from the courier. Due to the time factor it is not possible for us to update every purchase with the tracking number but if you have not received any tracking information then kindly email and we will provide the tracking number and details of delivery service.

 

Failed & Lost Deliveries

 

If a parcel is returned undelivered due to the wrong/incomplete address provided or customer not available to accept or collect the delivery, the customer will be held responsible for the full cost of returning the parcel to us.

In case of courier delivery, failed delivery return cost will be up to £9.50. This amount will have to be received by us as well as the cost of resending your item before your parcel is re-dispatched. In case of failed royal mail delivery we will deduct minimum £4 before refunding the balance or will require a resending cost.

Please note if your postman did not leave a card then you will be able to file a claim with royal mail to recover the resend cost. In the case where a customer rejects their order when our courier tries to deliver it, return cost will be deducted.

Under Royal Mail’s guidelines items can only be considered missing after 14 working days have passed. In the event of a lost item a replacement will be sent as soon as the loss has been verified by the shipping company.

Once marked as dispatch, if your courier order is not received within 5 working days in UK and 10 working days in EU then please contact us immediately so we can chase this up for you. 

 

Damaged Delivery

 

If the courier asks you to sign for the goods then please check their condition. If the item or packaging looks slightly damaged or opened, you must make a note of this with the courier when signing. If they parcel is badly damaged then please sign as damaged and refuse to accept.

In the case where an item has arrived damaged we request that you provide a photograph showing the damage.

For UK orders, in the case where small item has arrived damaged, faulty or incorrect we may provide a pre-paid return label. In this case the pre-paid label must be used.

We may recommend a return delivery service for larger items and refund agreed return postage upon receipt. If you send your item(s) back using an alternative method we will not be responsible for the costs incurred in doing so. If damage is found to be misuse or self-inflicted to claim return postage, we will reject the return and refund or may refund in partial only.

 

Listing Images, Wheel Trims, Seat Covers & Power Packs etc...

 

We try to take and use our own images but please be aware, most images are for illustration purpose only. Sometimes manufacturers change and upgrade item’s spec and packaging without any prior notification but rest assure you will be sent the same version, model and part number. Many of the photographs used are library images or our own but we will not be in a position to guarantee any colour variances, style or packaging upgrades. We try our best to accurately describe and show the product but shade and colour may still vary due to flash and suchlike therefore images for illustration purpose only.

We take great care when packaging every item to ensure safe shipment to you and charged postage is only to cover our postage & packaging costs.

 

Wheel Trims

Most common cause of trims splitting, cracking and lugs damaging is due to incorrect fitting or attempting to fit a wrong size. With this in mind, every single wheel trim is very closely examined and checked for any sign of damage and then packed very well along with a packing slip showing each trim checked and signed by the packer. Most trims may have 4 or 5 imitation nuts depending on the size of set.

We cannot replace wheel trims that have been damaged by the customer during fitting, neither can we replace any that are Lost whilst driving. It is buyer’s responsibility to ensure fitment is correct before driving your vehicle.

Still if you receive a damaged wheel trim within a set of 4 trims, you will be required to provide evidence of the damage by attaching an image showing top, back and side view of the trim via eBay Messaging Center. In order to offer a resolution, we may require the damage trim to be returned for it to be examined. We cannot pay for a return of the entire set.

 

Power Packs & Chargers etc..

Upon dispatch some items will be removed from packaging to be tested. If you do not wish to have your item opened then please advise before dispatch. Never use extensions in inverters, power packs and reducers. We do not sell reconditioned but only brand new units.

 

Audio, Electrical and Electronics issues; (Must Read)

We only sell reputable brands and products as all audio, electronics and electrical products are tested at assembly line before packaging. In case of a reported defect after use or upon fitting, we will require the item to be returned first before we can offer a resolution or returns postage.  You must make sure the item is being fitted or used as per manufacturer’s guidelines. Electrical and audio products must be fitted by a professional and we will require a proof of valid receipt to show that it was not a DIY job or a mate who fitted it. PLEASE avoid mate fittings at all cost.

 

Seat Covers

Seat covers do not come with any suitability or compatibility guide. They will only be suitable for standard size and shape seats (as shown in image). Before dispatch, seat covers will be checked to make sure all contents are included. In case of careless and tight fitting the seat covers will rip or damage therefore it is customer responsibility to take care in trying or fitting. In case of ripped covers, we will not be able to pay return postage and have a right to reject such returns. Please try them with great care and if unsuitable then please pack well and post pack them well before returning. Steering and seat covers do not come with instructions to fit therefore please check your vehicle first to understand how you seats lifts and fold.

Items must be returned with all original components unless otherwise agreed in writing. Any items that arrive back with parts missing will be resent to the customer at the customer's expense or before refunding we will deduct payment to replace missing parts. If the item can no longer be sold as new, we may deduct up to 25% before refunding.

 

Payments

 

Our listing may show postal orders and other options but we now prefer Instant PayPal and we will soon be removing other options from those few listings.

 

About Us

 

Acc4u is the eBay United Kingdom online trading name of a United Kingdom Registered Limited Company (Company Registration Number: 187843) specializing in the sales of car accessories, die cast models, bikes and accessories, mobile phone accessories and novelty products. We also import some unique lines which are not available to UK market. As an established organised business we will treat your purchase professionally and promptly. All customers will be sent a VAT invoice with our address and contact details.

We pride ourselves on offering to our customers, unrivalled customer care at all times. We like to ensure that our customers are 100% happy with their buying experience.

 

Why Detailed Terms and Conditions ??

 

When we started selling online, we only had few lines of terms and conditions. Over the years whenever an issue was raised, the first question that was always asked, where does it state in your terms and conditions? This is why our terms and conditions are detailed. We agree many customers are very understanding and fair but a small minority is always looking for a point to blame and claim therefore to avoid this we have to provide as much information we can.

 

Contact

 

Our contact number is 0044 1475 724000, 10:30am – 5pm (Monday to Saturday). If closed, busy or away from desk, please leave a message so we can call you back. You can also email us via eBay link "ask seller a question". We will try to respond the same day or the next. Our Business Details Are As Follows:

 Acc4u

7 Jamaica Street

Greenock PA15 1XX

PH: 0044 1475 724000

 

International Dispatch, Main Points

 

International orders will be dispatched within two working days of receiving clear funds. Average delivery time within most EU countries is 3 to 6 working days but may vary in some EU and other countries due to border control and customs.

We can only accept immediate PayPal payment from international buyers. VAT will be charged on all invoices and in case of entitlement to exemption, we must be contacted before payment or before dispatch so appropriate paper work can be carried out. After dispatch we will not be able to deduct or refund VAT.

Buyers are responsible for any of customs charge and taxes etc... In order to avoid taxes etc.. Please do not advise us to mark goods as sample or gift.

We will add tracking information in most transaction and please note a signature is required for delivery so please ensure someone is at home to receive your order. If delivery fails, the parcel will be returned to us. Please make sure you pick the parcel up within that time from your local courier depot or collection point. Sometimes delivery services may not leave a card or you may fail to notice it at your address therefore we will suggest keeping an eye on the tracking. 

A further carriage charge will be applied if the parcel is returned to us as a result of not picking the parcel up and in case of failed delivery. Initial paid delivery cost will also be non-refundable. . In case of faulty international returns, the maximum return postage we will pay is £10 and we will require the return postage receipt to be emailed to us.

Unfortunately we are restricted by our carriers from sending any liquids or (aerosol) pressurised containers outside mainland UK. Please be aware that if you purchase a liquid or pressurised item and are unable to dispatch, we will contact you to advise you as soon as possible.

 

Liability

 

To the fullest extent of the law we disclaim any express or implied warranties with regard to fitness for a particular purpose. You are responsible for satisfying yourself that the product is suitable for the purpose you intend to use it for.

We will not be liable for damage/injury caused as a result of the use of any product we sell. We cannot confirm suitability, compatibility or fit for your use and purpose. We may occasionally state suitability/compatibility as per your information and manufacturers description but will strongly advise that you seek professional opinion before buying or using. It is the customer's responsibility to satisfy themselves that the item is safe and suitable for the intended use before using it. Always put safety first and make sure the item is being fit or used in secured conditions and environment. For vehicle uplifting products etc... Make sure correct axle stands and safety aids are being used.

We will not be liable for labour charges incurred during the fitment or removal of any faulty or incorrectly supplied products. We strongly recommend that customers DO NOT book their vehicle in for work until parts have arrived and are verified as correct by themselves or a professional.

All items are sold subject to the guidelines & instructions given in the user manual for the product. If you are unclear about instructions then please do not fit or use the product and seek advice. It is your responsibility to ensure the product is correct in working order and safely fitted before use or commencing your journey. You must also check the product regularly during use to ensure it remains safely fitted at all times.

For all vehicle covers never apply to a wet vehicle or a vehicle that has been recently treated with polish or other cleaning chemicals. Remove the cover at least once weekly.

For 12v/24v electrical items you must always fit a suitable fuse. Never use the product without a suitable fuse. Always seek professional assistance. In case of item failing to work or developing a fault, we shall not be held responsible for any related costs, only a refund or replacement will be offered as per warranty and per terms.

For all electrical items always ensure a suitable fuse or circuit breaker is in place before using the product. Never use the product without a suitable fuse or circuit breaker. Always observe ratings of appliances being used.

We will take reasonable precautions to keep details of your order & payment secure, however, we will not be liable for any unauthorised access to the information supplied by you. We keep only basic contact and order details on file to use for delivery and our contact purpose only. No credit card details are kept on file.

 

Refunds for Buy It Now Items

 

Shop with absolute confidence knowing that if you are not satisfied for any reason we will issue refund on buy it now items. We must be notified of the return within seven days of receipt of goods and Item must be returned to us within 14 days of receipt of goods. Buyer pays returns postage.

Items must be returned unused in secure packaging and in the same condition in which they were sent. Incomplete returns, Use or abuse to any products can result in return being refused or we will deduct up to 25% (or more) restocking fee and postage cost incurred to send the item to you.

In case of late return we may refuse a refund or deduct 25% restocking fee before refunding. Please note we will not be able to offer refund on any optional paid express postage service.

PLEASE do not use colour tape or paste labels on original packaging as the item has to be resold as new. To ensure safe return please pack them well especially wheel trims must be returned correctly placed in the box and in the outer packaging in which they were sent to you. Please read our terms and conditions of the sale for more return details.

 

How to Send a Returns Request Email

 

In case of returns we require a return request email so we can process refund and cancel transaction at the same time via eBay. Please log into your eBay account and in won and purchased section locate this item. Under more actions please choose ‘return this item’ option to request refund. Once we accept the return you will receive a returns slip via eBay with address details. Please return the item securely packed with all contents and also include a returns note or copy of invoice. If for some reason you are unable to send a returns request then we will send an eBay mutual agreement to cancel the transaction and will refund once it is accepted by you.

 

Damaged, Faulty or Incorrect Item

 

We do our best to check and package securely. Still sometimes in transit the items can get damaged, develop a fault at later stage or wrong item sent by mistake. For this we apologise sincerely in advance. In case of above please contact us immediately. To resolve amicably we request your patience and calm approach in such unpleasant situations.

We try and resolve the matter with minimum inconvenience to our customers but in case of aggression, feedback threats or blame to claim situation, we have a strict policy. Abusive and aggressive communication will be terminated and reported to eBay via seller support. This can often make the situations worst and makes it difficult or sometimes impossible for us to help and resolve.

In the case that the item is no longer available at later stage or has been through a model change the closest alternative will be offered at that point in time.

 

Non-Compatible Or Unwanted Items

 

In case of buying vehicle show purpose items i.e. lights, LED’s, performance products, etc.. Please check with your local law enforcing authorities for suitability of off road use. Many of the photographs used are library images therefore we will not be in a position to guarantee any slight colour variances style or packaging upgrades. We guarantee to send you the specification as advertised in the product description.

Term “Universal” or any listed accessory would mean suitable for standard models, shapes, size or fitment only, unless specified. We warrantee and represent that the goods are as described in the listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use.