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Acrossports

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Store categories

Question on Authenticity and Quality

Question on Finding Shoes

Question on Payment

Question on Shipping

Question on Return and Exchange

Contact us

  • Do you sell authentic shoes?
  • ACROSSPORTS is a professional international shoes seller located in Taiwan. We only sell authentic top brand name sneakers with the original box. We have been a trusted reputation since 2000. Our 99.9% positive customer feedback is the best proof.
  • What's the quality of the shoes?
  • ACROSSPORTS cooperates with authorized top brand dealers in Taiwan, Hong Kong, Japan, and the US. The low exchange rates in Asia help ACROSSPORTS to offer high quality of shoes with affordable price to our customers. We buy shoes from those official dealers and carefully examine all the shoes one by one, hand by hand, before we send them to our customers.
  • Are the shoes in pictures the same as the actual items?
  • All of our shoes in photos are the same as the actual items. If there is any defect, we will show it in the photo. Please use our hover over the photos to inspect the shoes in every inch.
  • Is there any extra bonus item like extra shoelaces, cards, tags, etc?
  • If the shoes came with extra bonus item, we definitely will make sure that our customers get the extra bonus whatsoever. Please first check the extra bonus thing to the pertinent shoes official website.
  • Can you keep me updated on new arrivals, store events from ACROSSPORTS?
  • It is our honor to inform our customers about those events. Please add ACROSSPORTS as your favorite eBay seller. It also important for our valued customers to sign up for ACROSSPORTS news letter. We will send updates to you according your interest.
  • How can I find shoes in your store?
  • Finding the shoes you like in our store is easy.
  • Please go to ACROSSPORTS store.
  • On the upper left corner, you will see a "Browse Our Store" section. You can start finding your shoes by brand or style.
  • Once you select your browse method, it will show you a refine search option on the upper left corner.
  • Specify your shoes size (US) and other preferences and you will find your shoes right away.
  • If you still can not find the shoes you like, you're more than welcome to contact us at acrossports.helpdesk@gmail.com and we do our best to help you find the shoes you're looking for.
  • This is my first time buying from ACROSSPORTS, what are the purchase steps?
  • It's our pleasure to start doing business with you. Please use following steps to purchase from us.

  • Find the shoes you love in our store.
  • Please make sure you are aware that we're located in Taiwan and therefore international shipping will be the way to send the shoes to you. Please make sure you check our shipping policies to get an idea regarding shipping time and cost to your country.
  • Select your exact shoes size and color. All of our shoes are US scale.
  • Decide the quantity you would like to order. (single or multiple items order).
  • Please use PayPal to finish the checkout process. Once the payment is made, we will right the way send the package to your address. Thank you very much.
  • Does you accept credit cards, Western Union bank transfer, money orders, or personal checks?
  • We only accept PayPal as the payment method. PayPal is secure, easy, fast, and free for buyers.
    If you do not have a PayPal account, please spare some minutes to create one or you can ask your friends or family to help you pay through PayPal.
    We do not accept other means for payment including credit cards, western union bank transfers, money orders, or personal checks.
  • Do you provide discount for bulk purchase?
  • In general, we do provide discount for bulk purchase. Please send your inquery to acrossports.helpdesk@gmail.com.
  • Can I cancel my order?
  • Ebay charges us transaction fee (significant amount) when order is made by customer. The only way seller can cancel an order is by sending a strike to customer via Ebay's system.
    Our policy is if payment is not completed within 7 days of order, we will have to send out strike to protect ourselves. We hope you understand our dilemma.
  • What shipping service does ACROSSPORTS use for shipping? Is it reliable and fast?
  • ACROSSPORTS uses DHL Express and EMS Postal Service, both worldwide fast and reliable professional shipping services. Insurance and tracking number service are included. When we ship the package out, we will also send out tracking information to our customer to track and confirm shipping process status.
  • Do you ship to my country?
  • ACROSSPORTS takes orders from customers around the world and it has been our daily routines since ten years ago. We work as hard as we can to cover all the countries where our customers need us to ship to. We're proud to say we ship to every corner on the earth, despite few exclusions.
  • How much is the shipping cost and how long does it take to deliver my package?
  • Please see below for the shipping cost and estimated delivery time.

  • If I order multiple items, do you provide shipping discount?
  • Yes, we have shipping discount for multiple items. Please check below and contact us first.
  • Can I change the shipping address, shoes size or color?
  • According to eBay and PayPal policies, we are not allowed to change shipping addresses for our customers. Please make sure you change your “Shipping Address” in your PayPal account BEFORE completing your payment.
    If you need to change size, or color, please inform us right after your payment.
    We request you to do so because our shipping process is very fast (normally within 12 hours of payment). Before your order is sent, we are happy to accommodate your needs. However, after the item is sent, such requests will not be able to be accomplished. Please do understand our position. Thank you.
  • In addition to shipping fee, is there any other fee I need to pay? How about the custom fees, duties, and taxes?
  • There are no other fees you need to pay to us. However, it must be noted that ACROSSPORTS is not responsible for any customs fees, taxes and duties. Before purchasing shoes from us, customers must be aware of this policy. If you do not agree with it, please do not bid on it. Thank you very much.
  • Is it possible that custom in my country hold the package? How do I handle it?
  • Some countries like Italy, Netherlands, Mauritius, Guatemala, Reunion, Argentina and maybe some other countries have more strict customs regulations. If the customs tax the package, buyers will be responsible for it. We hope you understand this is the best we could do for you.
  • Do you provide tracking information for my order?
  • Yes, we do. Once we receive payment from you, we will ship your item out as soon as we can. We will email the tracking information to you.
  • What is the return and exchange policy?
  • We accept returns with following policies

    If buyer receives an item which does not match the description on its ebay listing:
    ACROSSPORTS strives to provide the best service to our customers, but on rare occasions, it is possible that we make mistakes. We are sorry for it and are committed to fix it as fast as possible. Please contact us and include your ebay ID and the ebay item number of your purchase. We will give you information to return the shoes and we will pay for the shipping fees which incurs in the process.

    If buyer receives a correct item as described in the ebay listing, but buyer wants to change to a different size:
    Please contact us and to check if we have other sizes in stock. If we do, we will be happy to exchange it for you. Please send back the shoes to us first. Buyer will be responsibile for the shipping cost which incurs in the exchange process. If we do not have other sizes for you, we accept return. Please send back the shoes to us first. After we inspect the item and confirm it is still in unworn condition with original packaging, we will refund full amount less shipping cost to you. In other words, buyer will be responsibile for the shipping cost which incurs in the process.

    If buyer receives a correct item as described in the ebay listing, but buyer wants to return for other reasons:
    Once in a while, we have buyers wanting to return items even though there are no problems with the items. We understand that there may be personal reasons and therefore we're willing to accept return. Please send back the shoes to us first. After we inspect the item and confirm it is still in pristine condition with original packaging, we will refund full amount less shipping cost to you. In other words, buyer will be responsibile for the shipping cost which incurs in the process.

  • The package was attempted to be delivered to me but it¡¦s failed, or it¡¦s said that the address is incorrect or can not be found. What should I do?
  • Most of the time, it is because there is no body home when delivery is attempted. Please first check the status of package first through the tracking system. It is easier for customers to contact the local courier first. More often than not, customers pick up the package directly from the post office or service center. If the package is still missing, please contact us at acrossports.helpdesk@gmail.com. Please provide your eBay ID and the eBay item number of your purchase. We will try our best to get the package.
  • What is your contact method?
  • If you still have further questions, please send email to acrossports.helpdesk@gmail.com. You can also meet us on Facebook (https://www.facebook.com/id4shoes). We will respond to you as soon as possible.