- Where do you deliver to?
- How long does delivery take?
- Can you ship to a PO Box?
- How will my order be shipped?
- What carriers do you use?
- How much is delivery?
- Can my order be sent faster?
- What is Want It Now?
- Do I get an invoice with my order?
- What do I do if my goods haven't arrived when they should have?
- Can I return my item?
Where do you deliver to?
AussieLightStore.com.au can deliver to any postal address in Australia. We have partnerhsips with several carriers around the country, and as such have the ability to offer Fast Free Shipping for all orders over $100 (excluding NT & TAS).
Shipping to the Nothern Territory and Tasmania is dealt with differently than other areas in the country. Users from these locations will find that the system will prompt them to call 1300 798 220 for accurate shipping information. We do ship to these locations, however the order will need to be completed over the phone so that shipping costs can be provided. The Free Shipping offer does not apply to NT and Tasmania.
AussieLightStore ships into New Zealand and users from this country should call 1300 798 220 to obtain accurate shipping costs and information.
AussieLightStore may also ship to other countries on a case by case basis. International buyers agree to accept full responsibility of goods delivered as our returns and refund policy does not apply to any orders shipped internationally. If items are lost or damaged while in transit internationally AussieLightStore will not be responsible for replacements.
How long does delivery take?
AussieLightStore.com.au ships from both it's Sydney and Melbourne warehouses ensuring that customers receive their goods in the fastest and most efficient manner. We process all orders on the day they are received. Generally customers in NSW/VIC/ACT/QLD will receive their goods within 1-2 days (if stock is available). Please allow 2-6 days for delivery to other states. More detailed information is available at checkout depending on the region in question.
Can you ship to a PO Box?Couriers require a signature upon delivery and as such we do not ship to PO Boxes as a default. Delivery to these addresses can be organised, however an extra fee will generally be applied as to the increased cost when shipping via Australia Post. Contact us on 1300 798 220 if a PO Box is your only option and we can work something out for you.
How will my order be shipped?AussieLightStore.com.au has accounts with a wide variety of carriers, which gives us the flexibility to be able to get your goods to you as quickly and efficently as possible. Every order shipped will be issued a unique tracking number regardless of the carrier used, so customers can view the progress of their shipment at any time very easily. In some cases a signature is required for the goods and would require someone to be home to accept the package. If no one is home, the driver will leave a calling card so you can arrange an alternate time for delivery. Alternatively, an "authority to leave" note can also be used, and we can leave the item in a safe place you request.
What carriers do you use?
AussieLightStore.com.au has an internal shipping module which calculates the fastest, most efficent way to get your goods to you. Our partners below help facilitate this process :
How much is delivery?AussieLightStore.com.au offers FAST FREE SHIPPING for all orders over $100. A small fixed fee applies to orders under $100 depending on the state in which you reside. Express and premium services are available for selected regions and these options can be viewed at the checkout stage (Please note, these options apply only when stock is available).
Can my order be sent faster?AussieLightStore.com.au offers several express and premium shipping options for some regions. These can be selected at the checkout stage when available. WantItNow offers a 3-4 hour delivery service for Sydney and Australia Post offers a guaranteed next day delivery service through it's express post network. (Please note, these options only apply when stock is available)
What is Want It Now?Want It Now is a premium delivery service provided by Mail Call Couriers for the Sydney Metro area. They will guarantee 3-4 hour delivery for all orders placed with us before 3pm during business days. If the service available to you the option will present itself at checkout as an add on. Why wait days for your goods from other retailers? (Please note, this option only applies when stock is available)
Do I get an invoice with my order?All items are sent with a Tax Invoice.
What do I do if my goods haven't arrived when they should have?
Please contact us on :
- Phone - 1300 798 220 and enter the Shipping option.
- Email - email@example.com
Can I return my item?
At AussieLightStore.com.au we want you to be able to shop with 100% confidence. Nobody wants to be stuck with goods they don't want, and we're here to ensure that never happens when you shop at AussieLightStore.com.au!
If you need to return something, it couldn't be easier. We appreciate that people are busy and it's sometimes difficult to find the time to get to the Post Office. We offer 30 days to return an item and two simple, effective returns methods for your convenience and no questions asked!
To let us know you want to return an item, please have your invoice number ready and contact us via:
- Telephone - 1300 798 220 and select Returns option
- E-mail - firstname.lastname@example.org
To be eligible for a refund, the products must be in original packaging and in resealeable condition. There are no refunds for installed items.
If your item is faulty or damaged please refer to the manufacturer warranty. You are welcome to contact us and we will happily help to rectify the situation.
*Please note: A 25% restocking fee applies on all purchases.