Bardot eBay store may exchange or give a credit note (valid for 6 months from issue date) for a change-of-mind purchase subject to the following conditions:
- Goods must be returned within 14 days of purchase with the original receipt (you should retain a photocopy of same for your records)
- Does not apply to accessories, hosiery, lingerie or swimwear
- Does not apply to goods that are worn, washed, used, soiled or damaged by the customer
- Shipping and handling costs are not refundable
- Refunds will only be granted on damaged or faulty goods. If you are unsure whether you are eligible for an exchange please email customer service at firstname.lastname@example.org
-Credit notes issued in relation to exchanged Goods returned from Bardot eBay store can be used at:
Bardot retail and clearance stores (from the following day of issue);
Bardot online store at email@example.com (immediately from day of issue).
Credit notes issued may not be used at Bardot eBay store.
For information on your nearest and all Bardot retail stores please visit at www.bardot.com.au
HOW DO YOU EXCHANGE AND/OR GET CREDIT NOTE?
Subject to the returns policy stated above, you can exchange your purchase by sending it back to the following address:
63 Victoria Crescent
Abbotsford, Victoria 3067
Customers will be responsible for the cost of sending Goods back to the online store. You must enclose: (1) a postage paid self-addressed satchel for us to replace your new Goods; (2) your original receipt and (3) a completed Bardot eBay store exchange form with your new order for Goods. The Bardot eBay store exchange form will be included in your shopping transaction, otherwise, you can download them here
Goods purchased from Bardot eBay store can not be refunded or exchanged nor credit note issued at Bardot retail or clearance stores.
We recommend you (1) use a traceable delivery method for all returns and (2) either insure your delivery for safe return to Bardot or declare the full value of the shipment so you’re completely protected if the shipment is lost or damaged in transit. If you choose not to undertake these recommendations you are responsible for loss or damage to the product during delivery.
WHAT SHOULD YOU DO IF YOU RECEIVE FAULTY GOODS?
Your satisfaction is important to us. Goods are inspected before packaging to ensure they are in excellent condition. Goods are packaged carefully to ensure minimal chance of damage during transit. If you receive a damaged or defective item please contact Bardot immediately at firstname.lastname@example.org and/or on telephone (+613) 9420 7943.
WHAT SHOULD YOU DO IF YOU RECEIVE THE WRONG ORDER?
We apologise if you receive the wrong order. Please contact customer service at email@example.com and/or on telephone (+613) 9420 7943 immediately so we can resolve the issue for you.