Payment and Refunds

Payment Methods

BendigoGold offers the following payment methods for your Ebay purchases:

• Direct Deposit - Bank deposit details are available via Bank Deposit Express
(Please include your Ebay username as reference)
• PayPal
• Cash on Pickup

Please Note all international transactions must be paid using PayPal.

BendigoGold prefers payment within 5 working days of your purchase.

Refunds/Exchanges

In the unlikely event that your product needs to be returned or exchanged. Please follow our simple Return/Exchange instructions so we can tend to your request as efficiently as possible.

Returns and Exchanges will only be accepted for the following reasons:

• If the item is faulty or is of unacceptable quality
• If the item differs siginificantly from the item description or does not fit the purpose it was specified for
• If the item does not match the sample or demonstration model which was viewed in store

Please not refunds/exchanges are not given simply for change of mind however please contact BendigoGold and our staff will endevour to help you in any way they can.

Any application for a return/exchange must be made within 30 days of purchasing.

Instructions for Returns/Exchange

1. Please call BendigoGold on (03) 5448 4140 or Email refunds@bendigogold.com.au and state the reason for your request of return/exchange, one of our friendly staff will give you an authorisation number which you need to include with your product on return.
2. Return your product to BendigoGold, PO BOX 2852, Bendigo Delivery Centre, Victoria 3554. Including proof of purchase and your return authorisation number.
3. Our staff will endevour to have your item replaced or repaired and back out to you as soon as possible.