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Store Policies

PAYMENT

PayPal is our only method of payment. Your PayPal account must be a Verified US PayPal account. Selecting "Immediate Pay" is the way to go. If you select eCheck, it may take 2-8 days to clear PayPal.

Please note: Inventory is not reserved until the item is paid for.

For shipments in New York, we are required to collect the appropriate sales tax.

SHIPPING

ALL purchases are shipped within 3-4 business days; most are shipped within 1-2 business days.

BIC Warehouse's eBay store ships to the 48 Contiguous United States including Military APO & FPO and Puerto Rico.

At this time, we do not ship to other International locations.

Combined shipping is available by placing all BIC Warehouse eBay orders BEFORE making the Payment. eBay's new checkout offers you to consolidate your orders to get better shipping rates.

Shipment errors due to a bad address entered by the buyer and will not be credited for shipping charges if returned or at all if lost or abandoned by the carrier.

We supply tracking information directly to your eBay account within 24 hours after the shipment leaves our warehouse. Please make sure that our email messages don't go into spam or junk.

RETURNS

For the first 14 days from date of receipt of your purchase you may return the merchandise for a full money back refund, excluding any shipping charges.

Returned or exchanged products must be in brand-new, mint condition. Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, and the blank warranty cards. Any Blister Pack items are not returnable once opened. Any merchandise missing the original Universal Product Code (UPC) cannot be returned. Please do not place stickers or shipping labels on the original manufacturer's package.

All returns must have a valid Return Authorization Number. Orders returned without a Return Authorization will not be refunded. Do not attempt to return your order to the address whence it came. The return-to address will be provided with the Return Authorization Number assigned to you.

Call for a Return Authorization (RA) Number at (718) 534-2472 or Toll Free at (866) 948-6215, or contact us through eBay.

Please ship your parcel back to BIC Warehouse freight prepaid and Insured. Sorry, BIC Warehouse cannot accept COD or freight-collect shipments. Return shipping cost (the cost to send an item back to our store) is not reimbursable.

Returns can take up to 8 days in-house from the date we receive it to process.

When returning an item, please make sure you use a shipper which provides you with Insurance and a tracking number.

CONTACT

Got a question? Click here.

Customer Service: (718) 534-2472 or Toll Free at (866) 948-6215

HOURS OF OPERATION

Mon-Thurs: 9:00am - 5:00pm
Friday: 9:00am - 12:00pm


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