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Frequently Asked Questions

Is the BIG W eBay store the same as BIG W Australia?

Yes. The BIG W eBay store is part of BIG W, which is part of the Woolworths Ltd group.

How can I get in touch?

You can contact us at anytime by using the eBay send a message feature on the product listing page.

Getting started and ordering

What payment methods can I use?

The BIG W eBay store accepts PayPal as payment method only.

Are all products that are in-store available online?

No, not all products that are stocked in a BIG W store are visible on the website. We’re constantly adding to our online range, though, so please be sure to check back soon.

Can I bid for products?

Currently we only offer fixed, buy it now pricing.

Can I change or cancel an order?

Unfortunately, we are unable to access your order once it has been placed, it is closed to ensure efficient processing and delivery. If you no longer require an item that you have ordered, once the order arrives you can follow our returns process, and we will arrange a refund.


Do you deliver to my area?

The majority of items can be delivered to most areas within Australia. Due to carrier restrictions, however, some bulky products can not be delivered to remote areas. To check whether an item can be delivered to your area, enter your postcode in the ‘Shopping Options’ section of any product page. Delivery information for your location will then be displayed.

How much does delivery cost, and how long does it take?

Your delivery price will depend on the size of product you purchase, your delivery location, and the method of delivery for your order. The best way to place to learn about delivery options and costs is by reviewing the Shopping Options section on any product page, or by adding items to your cart and then viewing your cart summary. This will ensure that the delivery costs you see are specific to your delivery location.

Returns and refunds

What happens if I want to return my item?

We hope that you love everything you buy at BIG W, but we know that sometimes things don’t work out.

All returns for items bought on the BIG W eBay store need to be processed by our Online Fulfilment Centre. Please read our returns and refunds page for full details.