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Frequently Asked Questions
 Q: Can I combine postage for multiple items?
  A: Delivery is FREE on Booktopia eBay orders for shipment to Australian and New Zealand addresses. Booktopia is not able to combine shipments on multiple purchases on our eBay store as we pack and ship each item of an order as some items are already in stock at our warehouse or they may arrive at different times from our suppliers.
 Q: What payment methods are accepted?
  A: Booktopia offers PayPal within its eBay store. PayPal offers secure and safe credit card and bank transfer facilities within its system. Please note that if you choose eCheck with PayPal your order won’t be released to Booktopia until the eCheck funds have cleared.
 Q: Where can I get more information about an item?
  A: If you need assistance with an item on our eBay store please send us a question through the item listing along with the ISBN of the book or CD. You will receive an answer back within 1 business day.
 Q: Is this item new?
  A: All of our books are brand new as we are Australia's largest online bookstore and do not deal in secondhand or used copies.
 Q: Does Booktopia post internationally?
  A: Booktopia is Australia's largest online bookstore. At this stage we only offer international shipping to New Zealand via our eBay store.
 Q: What if my parcel hasn’t arrived?
  A: If your shipping address is correct and you have not received your package or a delivery attempted notification card within after average delivery time frame (see Delivery Times above) please send us a question through the item listing and you will receive an answer back within 1 business day.
 Q: Do you have other titles?
  A: Booktopia has access to over 4,000,000 titles however not all our titles are listed on our eBay store at any given time. Please feel free to send us a message via the eBay Message Centre with the title and ISBN of the book you require. You will receive an answer back within 1 business day.
 Q: Do you accept other Payment Methods?
  A: Booktopia only accepts PayPal for its eBay store.
 Q: How much is Delivery?
  A: Delivery is FREE on Booktopia eBay orders for shipment to Australian and New Zealand addresses.
 Q: Are tracking numbers provided for parcels?
  A: Yes. The Booktopia eBay Store Shipping Notification email is your confirmation that your parcel has been dispatched from the Booktopia Distribution Centre and contains your Tracking Code. For Australian addresses visit: http://austpost.com.au/track and for New Zealand addresses visit: http://track.omniparcel.com/ for a status update.
 Q: How can I contact Booktopia?
  A: Contact our Customer Service Team by sending a question through the item listing or by calling 1300 187 187 within Australia, or on 0800 186 188 if you’re in New Zealand. We’re available Monday to Friday, 9am to 5pm Sydney time (9am to 5pm New Zealand time), except during Australian public holidays.