If you have any concerns about the item you have received then please ensure you contact our Customer Service Team first through the eBay item listing. You will receive an answer back within 1 business day.
You can also contact our Customer Service Team on 1300 187 187 within Australia, or on 0800 186 188 if you’re in New Zealand. We’re available Monday to Friday, 9am to 5pm Sydney time (9am to 5pm New Zealand time), except during Australian public holidays.
Booktopia offers a 30-day money back guarantee for return if the item is not as described, is damaged or is faulty. We do not offer a refund on return if you change your mind. This policy includes rights Australian consumers are entitled to under the Australian Consumer Law.
After talking to our Customer Service Team, if you need to make a return Booktopia will provide a Return Authorisation for Australian addresses only so that you may return the item with no cost to you. Booktopia will not reimburse the cost of returns that are sent without a prearranged Return Authorisation or where the address is outside of Australia. Returns must be received within 30 days of the Return Authorisation being sent to you.
Booktopia will provide a refund via the method used for payment of the order where the returned item is in re-saleable condition (except damaged or faulty items) and is not obligated to offer a refund for parcels that do not arrive within the 30 day period or are otherwise not in re-saleable condition. We will contact you if any items are not eligible for a refund.