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Bras N Things eBay Store - FAQ's
Postage -

Q. Can I combine the postage if I have placed more than 1 order?
A. Yes. Bras N Things will happily combine postage. Please add all requested items to cart then once ready view cart and checkout. You will receive one $5.00 postage which is an express delivery.

Delivery -

Q. What destinations does Bras N Things official eBay store deliver to?
A. We offer delivery to all destinations, except those located within India or Africa.

Q. When will my order be dispatched?
A. If the items you have ordered are contained within our warehouse stock levels, your order will be dispatched on the same day, or the next day, following receipt of your order. If the items you have ordered are not contained within our warehouse stock levels, but need to be sourced from our stores, your order will be dispatched within 3-5 days of your order being received. We will send you an email upon dispatch of your order.

If we are unable to dispatch your entire order within 5 days, due to low stock levels, we will dispatch part of your order, and send the balance of your order once it is received from our stores. You will not be charged for this second delivery. We will send you an email upon dispatch of both your part order and your completed order.

Dispatch times are not a guarantee, but are a good indicator of when you can expect your order to be dispatched from our warehouse.

Q. When will my order be dispatched?
A. Any order received Monday to Thursday, after 3pm, will be processed the following day (with dispatch timing dependent on stock levels). Any order received on Friday, after 3pm, or over the weekend, will be processed on Monday (with dispatch timing dependant on stock levels).
Processing times are not a guarantee, but are a good indicator of when you can expect your order to be processed.

Q. When will my order be received, if my delivery destination is outside Australia?
A. We will process and dispatch your order within 1-5 business days of receipt, subject to stock availability. Once dispatched, you will receive your order within 1-15 days, depending on the delivery mode you select and your location. See ‘Delivery' within our Customer Service section for more information around processing and dispatch, and delivery options available to you

Q. When will my order be received, if my delivery destination is within Australia?
A. We will process and dispatch your order within 1-5 business days of receipt, subject to stock availability. Once dispatched, you will receive your order within 1-8 days, depending on the delivery mode you select and your location. See ‘Delivery' within our Customer Service section for more information around processing and dispatch, and delivery options available to you.

Q. Why have I received only part of my order?
A. If the items you have ordered are not contained within our warehouse stock levels, but need to be sourced from our stores or from our suppliers, we may not be able to dispatch your order within 5 days of your order being received.
In this case, we will dispatch part of your order, and send the balance of your order as soon as it is received from our stores. You will not be charged for this second delivery. We will send you an email upon dispatch of both your part order and your completed order.

Returns

Q. Can I return or exchange purchases made at Bras N Things official eBay store at a Bras N Things retail store?
A. No
Q. How do I make a return or exchange?
A. You can return any items you are not satisfied with to the Bras N Things' official eBay store.

To return items to Bras N Things' Official eBay store, simply complete the relevant sections of the returns/exchange form (included in your order) and post it to us, along with the item(s) you are returning, and your original receipt. Be sure to indicate if you would prefer to receive a refund or make an exchange for another size, colour or item.

Q. Where do I send my returns/exchanges to?
A. Please send returns to:

Bras N Things Ebay
391 Park Rd, Building T
Regents Park Industrial Estate
Off Commercial Drive
Regents Park NSW 2143
Australia

Q. If I return and item, how much will be credited or refunded?
A. We will be happy to issue you with a refund to the value of the returned items, or alternatively, allow you to exchange the returned items with another item/s that hold a value up to the value of the returned items. Any unused portion of the original value of the item will be refunded to you.

Shipping and handling fees are not refundable, unless the items returned are damaged, in which case we will refund up to $9.50 in delivery fees to post the damaged items back to us.

Q. When can I return a purchased item?
A. If you are not satisfied with your purchase, we will gladly issue you an exchange, refund or credit, provided that:
- You return the item within 21 days of purchase
- The item is unworn, and/or in its original condition
- You return the item, together with the original sale receipt and a completed returns form

Payment
Q. What forms of payment are accepted at Bras N Things Official eBay Store?
A. We only accept payment via paypal (the safest and securest way to pay online).
You can use your credit/debit card to pay through paypal even if you don't have a paypal account.

Developers note:
The html for this graphic can be found at https://www.paypal.com/au/cgi-bin/webscr?cmd=xpt/Marketing/general/SolutionGraphics-outside

Q. How do I pay via PayPal?
A. Simply purchase your item(s) on our official eBay store, complete checkout and enter your payment details when prompted by the eBay checkout system.

Q. Will I be charged GST?
A. Yes, a charge of 10% GST is included in all prices shown.

Q. What is the currency?
A. All prices are shown in Australian dollars ($AUD).

Q. Can I use my Bras N Things Gift Card or eGift Card on eBay?
A. No, you are not able to use or buy Bras N Things Gift cards or eGift Cards through our eBay store.

Product

Q. What if I'm not happy with my purchase?
Bras N Things strives to ensure you are satisfied. We want you to love what you've ordered. If something isn't right, let us know. Simply send us an email with your question.

Q. Is the colour exactly the same as what I'm seeing on screen?
Please note that colours may vary slightly from those displayed by your monitor.

Q. How do I find the right size?
Please refer to our sizing guide.

Q. What if my item's not available?
We will always endeavour to only display products on our Bras N Things eBay store that are available to purchase. Occasionally, if items are very popular they will sell out very quickly. In this case, you will be contacted within 48 hours. If we are unable to fill your order, you will receive a full refund.

Q. Is this item brand new?
All of our items are brand new.

Q. What if my item isn't the right size?
All orders can be returned within 21 days of receipt. In order to accept a return, items must be unworn and tags must be attached. Please see our returns policy for full details.

Q. Is this all official Bras N Things product (i.e not fake brands)?
This is Bras N Things official eBay Australia store and all products are 100% legitimate.