How do I contact you?
You can email us regarding our listings or this store anytime at email@example.com.
When will I hear back from you?
Normal email response time is within 24hrs.
In the weekends or public holidays, please allow a little extra time.
What happens if I have a problem?
First you should email us ASAP. We will usually ask for a description of a problem and a photo of the problem so we can assist you.
I don't seem to be getting any reply emails?
We respond to all enquiries but sometimes eBay emails can be classified as spam, please check that messages haven't been put in your junk mail folders.
I can't find your Phone Number?
We an online store, and conduct all customer service communications and ordering via email rather than by phone. From our experience, we find this to be the most efficient way to respond to questions promptly. This way, all enquiries are logged and you get a professional answer from the correct person without being put on hold or bounced around between departments.
What is your Feedback Policy?
We value your business and will automatically post POSITIVE feedback on you transactions shortly after your order ships. We encourage all of our customers to do the same. Remember to leave a full 5 Stars in the ratings as well.
Rate details about this purchase
- How acurate was the item description?
- How satisfied were you with the seller's communication?
- How quickly did the seller post the item?
- How reasonable were the postage and handling charges?
- Very accurate
- Very satisfied
- Very quickly
- Very reasonable
If you need help, or have a problem, please contact us ASAP so we can assist you. Remember, Negative feedback does not solve anything - always email us and allow us to help you.