When you purchase from
us, above all else, we value you, our customer, and want to make your
experience with our eBay store is the best online shopping experience possible.
If something goes wrong with your product, you should always contact us via eBay's 'Contact Seller' or 'Ask a Question' link and we will do whatever we can to help. Please read the terms and conditions
below that fully outline your warranty rights, and remember, we love your
feedback. If you are not happy, tell us so we can improve our services for you.
This warranty is given by
CatchOfTheDay.com.au Pty Ltd ("Warrantor") of 767 Springvale Road,
Mulgrave, Victoria and applies only to products where the
Catchoftheday 12 month warranty against defects is expressly given in the
product listing on the respective website.
The Australian Consumer
Law provides certain guarantees to consumers when they purchase goods and these
guarantees cannot be excluded, restricted or modified. These consumer
guarantees are different to, and separate from, this warranty, which is given
voluntarily by the Warrantor. The time limit of consumer guarantees varies
depending on the price and quality of the goods and may extend beyond this
warranty or any applicable warranty provided by the manufacturer of the goods.
Our goods come with
guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
This warranty applies in
addition to other rights and remedies you may have under the Australian
Consumer Law or any other law.
Your goods may contain
warranty documents on or inside the product packaging provided by the
manufacturer of the goods. Any such warranty documents are not given by the
Warrantor, and are separate from this warranty. Some warranty documents
provided by manufacturers of imported goods may not apply in Australia. You
should contact the manufacturer identified on the warranty document to
determine whether or not the warranty applies to the goods in Australia and, if
so, how you should go about making a claim under such a warranty.
Subject to the terms and
conditions of this warranty, where your goods are defective within 12 months of
your purchase, the Warrantor agrees to repair the goods, provide you with a
replacement or provide you a refund for the full amount of the purchase price
(in the event that it is not possible to repair the goods or a replacement is
The applicable warranty
period (12 months) commences on the date that the product is delivered to your
nominated delivery address. Where no proof of delivery is available, the
applicable warranty period will commence 3 days from the date the goods are
despatched to you.
We sell, among other
things, clearance goods. Clearance goods are new, but of limited quantity. This
means that we will often sell all available stock and may not have the ability
to repair or replace items that may be defective. We will make all reasonable
endeavours to repair or replace your product under the terms of this warranty,
but where this is not possible, we will refund you the full purchase price.
In the event you need to
contact us, please do so via eBay's 'Contact Seller' or 'Ask a Question' link. If necessary, you can write to us at:
Warranties at CatchOfTheDay
767 Springvale Road
Mulgrave VIC 3170
Please do not mail goods to this address, as we do not have facilities to
accept returns at this address.
All warranty claims must
be via eBay's 'Contact Seller' or 'Ask a Question' link. In order to make a claim, you must provide us with:
details of the defect or
damage in relation to which you are making a claim under the warranty;
photographic evidence of
the defect or damage, where applicable;
your invoice (including
order number) and any other proof of purchase; and
any other details we may
need to process your claim.
If you are entitled to
make a claim under this warranty, our Customer Service team will provide you
with instructions as to how the goods may be returned to us at our expense
(either you will be reimbursed for standard postage or, for larger items, we
will organise a courier to retrieve the items). Unless otherwise provided by
law, you will bear any other costs incurred in making a claim under this
Where goods are damaged
or defective upon delivery, you must provide photographic evidence of the
damage before receiving a repair, replacement or refund.
We reserve the right to
determine which repair centre is the appropriate service location in each case.
You must comply with all
return instructions provided to you via your registered email address when
making a claim under this warranty.
We cannot accept returns
that have not been authorised through the process outlined in these terms and
If any returned goods are
found to be in good working order, we may seek reimbursement, at our
discretion, for any costs incurred by us in relation to such goods. In such
cases, you agree that we may hold your goods until such payment is received.
Except as required by law
(including the Australian Consumer Law), this warranty shall not apply in
respect of goods:
where the goods have not
been installed, maintained, operated or used in accordance with the
manufacturer’s instructions or any other specifications provided with the
where damage or defects
are caused by deliberate or negligent misuse or abuse, physical alteration,
fire, liquid spillage, use of incorrect voltage, power surges or dips,
thunderstorm activity, force majeure, voltage supply problems, tampering or
unauthorised repairs by any persons, use of defective or incompatible
accessories, computer viruses, corrosive conditions or introduction by an
insect, pest or other foreign body;
where damage results from
any third party software or hardware not provided by us;
where items are lost or
in relation to repairs of
batteries, where the batteries have not been used in accordance with
specifications or they expire by normal use.
Except as required by law
(including the Australian Consumer Law), our liability under this warranty
shall not exceed the amount of the purchase price of the goods or the
replacement of the goods with the same or a similar product.
In the event that storage
media ordered from us becomes faulty, fails or otherwise detrimentally affects
software or data stored on it, except as required by law (including the
Australian Consumer Law), we will not be liable for any loss or damage to the
software or data, however arising.
You should maintain a
backup of all software and data stored on your devices. If you return media
(such as a hard disc drive), whether separately or as a part of a larger
electronic or computing product, to us for any reason, including for
replacement or repair, we will not be responsible for any software or data
stored on the media. We make no representation that we will be able to repair
or replace any product without risk to or loss of the software or data.
Last updated September