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You will find answers to some of our most frequently asked questions in the section below. If you have read the FAQs and still have some questions unanswered, please feel free to contact our customer service team by email or by phone on 1300 787 868 (toll-free).

Why is Cincotta Chemist famous for value and famous for care?

For over 60 years we have continued to grow our business through providing our customers with the best possible products and service at the lowest possible price. We keep our profit margins very low in order to keep our turnover very high.

How long will it take for my order to arrive?

Approximately 2 – 7 business days for most areas of Australia).

Cincotta Discount Chemist will dispatch on the same day the order is received when placed before 10.00am (AEST), and all goods are in stock. All other orders will be dispatched the next business day, unless you are notified of otherwise. We use the Eparcel service with Australia Post, which will mean you can track your order by using the tracking number in your ebay account

What happens if I'm not at home when my order is delivered?

Cincotta Discount Chemist uses Eparcel through Australia Post to deliver parcels. If you are not at home to receive the parcel a card will be left so you can pick it up from your closest Post Office. Sometimes cards get accidentally discarded so if you believe your parcel should have arrived, check with your local post office

How can I pay for my order?

The fastest way to pay with Cincotta Discount Chemist is with your credit card (Mastercard or Visa) or through PayPal

What happens if a product that I have ordered is out of stock?

We do our absolute best to keep 100% of our inventory in stock 100% of the time, but unfortunately this is not always possible. If an item you have ordered is temporarily out of stock we will let you know by phone or email.
If the item will take more than a couple of days to come in, you can choose to either order another item instead (eg a different size/brand), or simply cancel that item from your order and its cost will be refunded to you.

I need pharmaceutical advice can you help?

Yes! Our fully qualified Pharmacists can answer any questions you may have:
You can email our customer service team and a Pharmacist will either email or phone you back with a reply – OR
You can phone us on 1300 787 868 (toll-free), during our opening hours.

What is your return policy?

You can return any item within 14 days as long as it is packed appropriately, received in its original condition and accompanied by proof of purchase. If we have made a mistake (e.g. not filling your order properly) we will pay for the return postage. However, if you are returning the item for any other reason, the postage fee is at your expense.


  • Prior to returning any items, please contact our Customer Service Team and have your order number ready.
  • Some of our suppliers insist on dealing with customers directly if goods are faulty so if you have faulty goods to return, please call our Customers Service Team first.
  • Products that can be affected by heat cannot be returned eg food, formula and some medication.

What is your refund policy?

If for any reason you are not satisfied with your purchase, return your items and we will happily refund the purchase amount (less postage costs) via your original payment method. Please refer to Returns and Refunds.