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FAQ

Overview

Welcome to DC Shoes Ebay and thanks for shopping with us. We've pulled together all the info you might need to make your shopping experience with us as easy and enjoyable as possible. In these pages you will find most of the answers to your questions. Granted we've had to include some legal stuff here and there but if after reading through these pages you still have any questions please don't hesitate to contact our Customer Service team. They are more than happy to help with any and all of your questions.

And now, the Q & A:

Is this authentic DC Shoes Australia product?

Absolutely - This Ebay store is owned and operated by DC Shoes Australia and we only sell genuine, authentic product. Should you have any questions, please contact our customer service team prior to ordering from this Website. We will always attempt to be as accurate as possible, however, please note that colours may vary slightly from those displayed on your monitor.

Can I bid for products?

Currently we only offer fixed, buy it now pricing.

How do I change or cancel my order?

Please contact our customer service team as soon as possible if you wish to change your order. If you can contact us before the order goes out, you wont have to send it back to us to change! Please note that we do NOT accept returns of clearance items. See our returns & exchanges page for more details.

How much do you charge for shipping?

Shipping is free on all orders over $20. See our shipping and delivery page for more details.

How long will it take to deliver?

We aim to get our Ebay orders out within 2 days, which means that you should have your order in 3-4 days (in most cases). See our shipping and delivery page for more details.

Can I return an item if it is faulty?

Of course. See our returns and exchanges page for more info and instructions. We will inspect the product and if we agree that it is faulty, we will send you a replacement at our cost.

What if it doesn’t fit?

Please check the size charts that are provided thoroughly. We accept returns within 30 days of delivery on full price items that are unworn or unused. Items should be returned in their original packaging and where relevant with their hygiene strips in place. See our returns & exchanges page for more details.

How are refunds handled?

We refund the money back into the same credit card or paypal account that was used to purchase the item. We are unable to make the refund into alternative accounts. Refunds and returns should be processed within 2 weeks. See our returns & exchanges page for more details.

How do I contact you if I have a question?

Should you have a question, please contact us by phone, or email. We value our customers and welcome any comments to help us improve the services we provide to you.

For online orders or general enquiries
Phone: 1800 090 402
Email: ebay@dcshoes.com.au

Or Write to:

DC Shoes Australia Online Store
PO Box 138, Torquay
VIC 3228, Australia
ABN: 37 112 796 988

Anything else I should know?

It is a condition of sale that product is not resold for commercial use.

By seeking to purchase products from the Website, you agree to be bound by Ebay’s terms and conditions and our Privacy Policy.