We're committed to selling high-quality products we hope you'll enjoy using, but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought.
- Any hardware purchased is covered by warranty. For any faulty product, please contact with us immediately. Associated costs incurred with the third party are not reimbursable.
- Any return without a RMA number can not be accepted
- Please note: for any return, please contact with us. We will provide you a RMA (Return Material Authorisation) number to track the returned product. Please include the RMA number with the return shipping of the product. If RMA is number is not included, we can not process the refund. Buyers are responsible for the return postal cost including insurance and handling charges.
- Faulty hardware products are handled by the following three procedures:
- 1. Dead On Arrival (DOA) items:
If the product is found dead on arrival, we should be notified within 7 days of receiving of the item and be returned in original condition with packaging and proof of purchase. The returned product must not bear any of sign of physical damage. Upon approval, a replacement of the item or full monetary refund will be made as soon as possible.
- 2. Normal RA item
For any faulty desktop, printer, cisco products, monitors, notebooks and netbooks outside of the DOA period of 7 days, the buyer must contact the manufacturer directly to arrange for a repair.
For all other hardware outside DOA period of 7 days, please allow 2-3 weeks of processing time for repair or replacement or for refund whatever is appropriate in the circumstances.
Warranty is not applicable to software as well as accessories purchases. Please contact us any issues of software installation or in terms of activating the licence.
- 3. Change of Mind Returns
If the item has been used, no refund will be made. Product must be unopened, Your refund will be the amount you paid for the items returned, 25% of final value price will be deducted. (restocking fee).
For any software purchase, no refund is applicable. Therefore ensure careful choosing the software purchase.