As a general rule, items are posted within 2 business days - that is, order it Monday and it will be posted either Monday, Tuesday or Wednesday.
There is one exclusion to this general rule - PRE-SALES or PreOrders, that is, items yet to be released in Australia. eBay allows us to list items 22 days in advance of their intended (sometimes it can change !!) release date. Read the description on the listing and note the bright red writing at the top if the item is a pre-sale.
Australia
- The most economical method of delivery is Australia Post Regular Parcel Post. Our preferred method of delivery is Australia Post Registered Parcel Post as this option offers security at a low price. Australia Post Express Post is also offered on all our listings.
For Registered Parcel Post, Australia Post provides a unique identification number for every article, proof of posting and a signature is obtained on delivery. Insurance cover of up to $100 is included.
For Express Post, Australia Post provides a unique idenitification number for every article which may provide rudimentary tracking. Note that this is not a signature service and no proof of delivery is available. PLEASE NOTE also, this is an Australia Post service, not a dvdorchard service - your use of this service will/may hasten delivery of your package by Australia Post, it does not hasten our processing of your order.
Post Office boxes are encouraged to ensure safe delivery.
Overseas
- The most economical method of delivery is Global Mail in conjunction with your domestic mail system. All of our deliveries are Registered and most sent via Singapore for this reason. This service provides a unique identification number for every article and proof of posting. A signature is obtained on delivery.
We also offer an express courier service to a number of countries (currently fulfilled by UPS) - this is a more expensive service that generally provides delivery within 2-4 days.
Local Pickup facilities are not available at this time.
Delivery Times
We will do three things when your purchase is despatched; We will send you an eBay message, we will send an email to your registered eBay email address, and we will update the eBay sales record - date, estimated transit time, and any tracking info if applicable is advised.
Australia
- Regular and Registered Parcel Post - 1 to 3 business days from day of despatch is common. Allow up to 6 business days in remote areas. You are encouraged to call or visit your local Post Office if your parcel is not received within this time frame.
Overseas
- Your order is shipped by our Global Mail operator in conjunction with your domestic mail system. It is common for delivery to be made within 1 to 2 weeks, Local Customs and Postal Authorities permitting.
Delivery Address Changes
eBay (not PayPal) sends us your delivery address information electronically when you place your order. If you have changed your address recently, or wish us to ship to a different address, you need to personally email us with the change sought.
We are not able to monitor address changes and other information provided by any other means, such as in eBay and PayPal notices and advices.
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