As a general rule, in stock items (as opposed to pre-sale items as noted below) are posted within 1 business day if ordered and paid for by 2PM QLD Time (add 1 hour during daylight savings time if you are outside of QLD) - that is, order it before 2pm on Monday and it will be posted either Monday or Tuesday.
There is one exclusion to this general rule - PRE-SALES or PreOrders, that is, items yet to be released in Australia. eBay allows us to list items 22 days in advance of their intended (sometimes it can change !!) release date. Read the description on the listing and note the bright red writing at the top if the item is a pre-sale.
- The most economical method of delivery is Australia Post Regular Parcel Post. Our preferred method of delivery is Australia Post Registered Parcel Post as this option offers security at a low price. Australia Post Express Post is also offered on all our listings.
For Registered Parcel Post or Signature On Delivery, Australia Post provides a unique identification number for every article, proof of posting and a signature is obtained on delivery.
For Express Post, Australia Post provides a unique idenitification number for every article which may provide rudimentary tracking. Note that this is not a signature service and no proof of delivery is available. PLEASE NOTE also, this is an Australia Post service, not a dvdorchard service - your use of this service will/may hasten delivery of your package by Australia Post AFTER WE DESPATCH IT, it does not hasten our processing of your order.
Post Office boxes are encouraged to ensure safe delivery.
- The most economical method of delivery is Registered International Mail sent from Australia via Singapore using Singapore Post in conjunction with your domestic mail system. This service provides a unique identification number for every article and proof of posting. A signature is obtained on delivery and tracking is available (a) once the item leaves Singapore (3-5 business days after we post from Australia), (b) when the item arrives in your country (if your Customs/Mail authority chooses to scan the barcode on the item) and (c) on delivery (once again, if your postal service chooses to scan the barcode on the item).
We also offer an express courier service to a number of countries (currently fulfilled by UPS) - this is a more expensive service that generally provides delivery within 2-4 days.
Local Pickup facilities are not available at this time.
We will do three things when your purchase is despatched; We will send you an eBay message, we will send an email to your registered eBay email address, and we will update the eBay sales record - date, estimated transit time, and any tracking info if applicable is advised.
- Regular and Registered Parcel Post - 1 to 3 business days from day of despatch is common. Allow up to 6 business days in remote areas. You are encouraged to call or visit your local Post Office if your parcel is not received within this time frame.
- Your order is shipped from Australia to Singapore and then sent via Singapore Post Registered Mail for delivery by your local mail authority. After leaving Singapore, it is common for delivery to be made to the Asia Pacific region within 1 to 2 weeks, and within 2 to 3 weeks to the rest of the world, Local Customs and Postal Authorities permitting.
Delivery Address Changes
eBay (not PayPal) sends us your delivery address information electronically when you place your order. If you have changed your address recently, or wish us to ship to a different address, you need to personally email us with the change sought.
We are not able to monitor address changes and other information provided by any other means, such as in eBay and PayPal notices and advices.