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We believe that shopping online should offer the same peace of mind as buying from a high street store. Therefore, we work hard to provide a comparable service to protect you and your purchases, while keeping the benefits of shopping online.

Our local service agent ATECH Distribution offers a localised service centre to help you avoid the hassles of international shipping, should you require repairs for your product.

The DWI Warranty, warrants the product to operate according to the manufacturer's specifications for the period as mentioned below after the invoice date. Alternatively If the product you've purchased comes with factory international warranty, you may contact the brand's local repair centre for warranty services.

Digital Cameras, Digital SLR Cameras, Digital Video Cameras, Lenses, Flashes and Image Viewers are all covered by a 12 month warranty unless otherwise stated in their product discriptions.

Mack Warranty

For purchases with Mack warranty, the international warranty is provided by a global company called Mack. Mack uses manufacturer authorized repair centres worldwide where you can take the items in for service.

PRIOR to having equipment serviced at an international factory service centre, please email for a service authorization number. In the email, please provide your Name, Service Contract Number, Make and Model of your equipment and a brief description of the problem you are experiencing. You will receive an authorization number for service via email. For more information on this warranty, you may visit Mack's website at

We will cover:

Parts and labour costs for the repair of a manufacture defect or fault of production, which resulted in the product malfunctioning.
Parts and labour costs for the repair of fault of material of the product, which resulted in the product malfunctioning.

Please refer to our Terms & Conditions for more details.

Terms and conditions

The warranty:

Upon us receiving and accepting your payment, we will provide you with cover for your purchase(s) as stated in this warranty.
The DWI warranty, once paid for, warrants the product to operate according to manufacturer's specifications for the period as stated above from the date of Invoice.

What is covered:

Parts and labour costs for the repair of a manufacture defect or fault of production, which resulted in the product malfunctioning.
Parts and labour costs for the repair of fault of material of the product, which resulted in the product malfunctioning.

Specific exclusions:

Consumables such as batteries and films are not covered by the warranty.

General exclusions (what's NOT covered):

- Wear and tear

- Damage caused by impact, fire, theft, attempted theft, accidental or malicious damage, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding or other adverse weather conditions

- Improper usage, storage or handling of the product

- A breach of the terms and conditions of this warranty or the contract terms

- Failure to follow our written instructions for the product, or those of the manufacturer

- Damage or defect due to wilful neglect or negligence by anyone other than us

- Loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items (such as consumables) that are neither made nor recommended by the manufacturer

- Modification to the product and/or software, by someone other than our representatives

- Connection of other fittings, accessories, equipment or software to the product which were not approved by us

- External causes out of our control which may include accidents, fire disasters or burglaries

- Faults caused by shock or fall, sand, dust, dirt, dampness or corrosion, leaky batteries, repair or cleaning by unauthorised personnel

- Any malfunctions or specific requirements of any other item of hardware or software which you added to the product that was not included in the contract

- Correction of errors for any non-DWI or original manufacturer proprietary software

- Loss or damage of data

- Attaching the product to a network not approved by us, or if you have made changes to your operating or network system

- Not installing any error correction that we issue for the software

Special Note for Waterproof Cameras/Casings/Bags:

Warranty covers replacement of item in the event that water leakage occurs under proper usage within product specifications. Damages due to impact, exceeding recommended depths, etc. would void the warranty. Please be advised that the warranty offered is strictly for the purchased item only. Digital World International Limited will not be held liable for any defects or damage on any other item(s) used in conjunction with this product.

General Terms:

The warranty is valid from the date of invoice until the end of the period as stated above.

If the product comes with a warranty card, you must keep this warranty card in a safe place. The warranty card must be presented in order to make a claim.

It is in your best interest to make a note of your product's item number and this should be quoted in any communication with DWI.

If the product is returned to DWI, we will endeavour to ensure the safety of your product(s) while it is in our possession. However, whilst every effort will be made to return your product (and any film, tape, or other recordable media or accessory), DWI cannot accept any liability, nor pay any compensation for the loss of a particular item. You should retain any accessories not required for the repair.

DWI warrants this product (excluding accessories, software, consumables such as, but not limited to, toner, ink sheets, paper and other consumables as defined by us) to be in good working order during the period of warranty. The period of warranty is the period stated above and commences on the day of invoice. The warranty is subject to proof of purchase; therefore you should retain your payment receipt (PayPal receipt is valid for this purpose).

We may choose to replace your product if the cost of repair is not economical. In the case of the product no longer being available, we may choose to replace it with a similar product of the same or greater value. These values are determined by what the values are at the time of replacement.

You must obtain an authorisation for repair from us first. The choice of repair is subject to DWI authorisation, and we may choose to specify a particular service centre.

You must inform the service centre in writing if you change your address while your product is being repaired.

You will be responsible for the cost of having the product returned to you if the fault of the product is not covered by this warranty.

DWI only obligation under this warranty is the provision of the service as set out above.

You should take all reasonable precautions to safeguard your assets and property (including all software and data) and to minimise potential loss or disruption, including, where appropriate, making full backups of all your software and data and implementing virus checking controls.

The warranty is not transferable to a third party.

Special Note regarding Waterproof Cameras & Camcorders

Waterproof cameras & camcorders are covered directly though DWI Digital Cameras not through our contracted service agent ATECH Distribution for 12 months, however ATECH Distribution will act as a transport agent to us in the event of a claim.

They are covered by DWI Digital Cameras Warranty for one year only. Buyer needs to return the faulty camera back to our service agent ATECH Distribution who will forward the camera on your behalf to DWI Digital Cameras.

Waterproof cameras & camcorders includes the following but is not limited to:

- Canon PowerShot D10
- Panasonic Lumix DMC-TS1/FT1, TS2/FT2
- Pentax Optio W60, W80, WS80
- Olympus Stylus Mju850, Mju550, Mju6000, Mju8000, Mju8010, X560
- Sony CyberShot TX5
- Sanyo Xactic CA8, CA9, WH1

Damage caused by improper use, impact, exceeding recommended depths would void the Warranty.

DWI Digital Cameras will not be liable for any damage on any other items used in conjunction with the product.

DWI Digital Cameras will send the faulty camera to the manfacturer for waterproof / pressure testing to the specifications of the product as out lined by the manufacturer. The buyer will be required to be responsible for the repair fee if the test is passed and any cost of transport as required.


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