If there is a freight claim, please notify USPS and file with them.If you have any problems or concerns, please email us and we will address them immediately. Please only use negative feedback if you feel you have tried to get a resolution and were unsuccessful. We will always do our best to ensure you are fully satisfied with your purchase. International claims will be reviewed on a individual basis. Thank you very much for bidding on our auction(s). We truly appreciate your business.