Before purchasing, please ensure you read and agree to our company’s terms and conditions. We set out terms to ensure your pleasant shopping experience with us. If you do not agree with the stated terms and conditions, we advise that you shop elsewhere.

Sales Policy

• All sales are final. Serious buyers and bidders only, only open a transaction if you have intentions of buying.
• Buyer must contact us and make a full payment within 5 business days after opening a transaction.
• We only charge you for the actual price of postage plus a small admin packing fee.
• Please ask all questions prior to purchasing.
• We take pride in providing you with correct and current information regarding our products, however from time to time the information may contain typographical errors or inaccuracies and may not be complete or current. Please let us know if you see anything doubtful so we can confirm/change it. It is the buyer’s responsibility to check and confirm the information provided about the products listed.
• Whilst we are always trying to keep our stock numbers and listings up to date, due to high product demand and/or delays with our suppliers there is a chance a product may temporarily be out of stock. In this rare and unfortunate circumstance, we give the buyer the choice of a full refund or store credit. If the buyer chooses to wait for stock, we will promptly give an estimated arrival date.
• We advise buyers to purchase insurance on items, especially on expensive products, so they are covered by Australia Post if damaged or lost in the postage process. Customers should notify us within a 14 day period of purchase if there is a problem with delivery.
• All images are for illustration purposes only, and might not be fully accurate.
• Your purchase may not be in its original retail packaging as some of our stock comes in bulk and all mobile phone boxes are checked for their contents.
• The price and delivery costs are GST included.
• We respect your privacy. As such, any and all information collected on this site will be kept strictly confidential and will not be sold, rented, disclosed, or loaned. However, some details may be used for in-house marketing and for promotional use within our company. You may contact us to request us not to do so. 

Refund and Exchange Policy

• All returns must be approved by our staff via email prior to sending.
• Refund requests must also be approved in writing, and the item case on eBay must be mutually closed. 
• Refunds would not be eligible for change of mind. Please select your purchase carefully as refunds would not be eligible to incompatibility or incorrect choice. We can exchange items within 14 days of purchase if the product is in its original packaging under its original condition. We are unable to exchange or refund a product if it is not in original packaging or in its sellable condition.
• Items returned for exchange incur a restocking fee of $25 or 10% of the purchase price (whichever is greater).
• Items returned for refund that are deemed ineligible due to reasons such as: no fault found, missing parts, not in re-sellable condition will be sent back after an inspection and redelivery fee of $30 or 10% (whichever is greater) has been paid.
• If a product is not in stock we are happy to offer a full refund including postage, or store credit. 

Warranty/Return Procedures

• It is the responsibility of the Manufacturer to repair or replace the handset under their warranty policy. However we are happy to assist with all of your warranty enquiries.
• Buyers are responsible for any costs to return items due to an incorrect choice or change of mind, as well as items eligible for warranty outside of the ELF or DOA period.
• We reserve the right to await ELF approval from the manufacturer prior to replacing an item if we suspect the fault may be due to physical or liquid damage.
• Returned items found to be faulty due to physical or liquid damage will not be replaced/ repaired by the manufacturer and will incur a minimum $30.00 inspection fee.