FAQs

About us

eezy toys is based in Melbourne, Australia and has the largest online range of fancy dress costumes and accessories in the country. Our range includes all time favourite characters, TV and movie themes, wigs and accessories; enjoy looking through our extensive catalogue of products and feel free to contact us if you have any queries. 

eezy toys is a division of the eezy empire a company dedicated to bringing you the highest quality items available through the convenience of online shopping. We have access to the most sought after brands in Australia and present these to you backed by our satisfaction guarantee and promise to exceed your expectations on quality and service. Please be sure to look for our other items under the eezy empire, eezy fashion, eezy beauty, eezy costume, eezy sports and eezy pools.

Payment

eezy toys accept payment via:

• Paypal
• Credit Cards (MasterCard, VISA)
• Bank deposit

We do not charge a surcharge for any payment method.

After you purchase any item, payment information will be automatically sent to you.

Please ensure you include your FULL NAME in the description field so we can trace the payment to your purchase. We will have no way of tracing your payment and delays will result.

Our bank details are:

Bank: Westpac

Account Name:    eezyempire
BSB:                      033-305
ACC:                    435006

Shipping

We offer the following local delivery options:

1. FREE Standard Post - The economical option. Standard post is only tracked internally.
2. Express Post - When you want the item yesterday - includes tracking number.

Per Toys Rate

	Standard	Express
Standard parcel	FREE	$7.00

For quickest delivery, eezy empire recommends Express Post. Charges are flat rate across Australia.

Postage:

We will replace or refund you in full once it is confirmed by Australia Post that your package has been lost.

We follow Australia Post's investigation process, which can take up to 10 working days for full resolution.

Please retain your receipt as proof of purchase, as Ebay only retains your information for a limited amount of time

Standard Post

Expected delivery timeframe – 2-7 working days. Delivery in Metro Areas is generally very close to the 2 day timeframe.

Express Post

Expected delivery timeframe – 1-2 working days

To see if your address is covered by the Australia Post next Business day Network, goto http://auspost.com.au/business/express-post-delivery-network.html

No signature is required, so the postie will simply put your package in your postbox.

	Standard	Express
Delivery timeframe	2-7 working days	1-2 working days
Tracking number	No	Yes
Standard size cost	FREE	7.00

Pickup

Pickup is not offered for online sales, with no exception.

Terms

Ordering and Delivery

• All listings are GST inclusive. TAX receipts can be provided on request.
• Our delivery charges (even when its free) includes the cost of actual postage, packaging/materials and a handling fee.
• We carefully package each item to ensure its safe arrival. Claims of posted items being lost or damaged during delivery will only be accepted if registered post was chosen and paid for.
• Shipping information must be correctly filled out by our customers whenever required during checkout. We take no responsibility for delivery problems resulting from an incorrect or incomplete address.

Payment and Security of your Credit Card Details

• Credit Card payments are processed online via Paypal.
• To ensure your security, we do not hold any credit card information – this is all done using Paypal's online payment gateway.
• We do not accept personal cheques or money order.

Item Representation

• All product images are typical. Toys may vary from the images displayed.

Returns Policy

• All item claims should be made within 7 days of receipt of your product.
• All returns must be pre-approved via email.


• Change of Mind and swap
• The Toys must be sealed and in perfect condition.
• Eezy Toys will charge a restocking and handling fee of $7.


• Incorrect Items Received
• Whilst this is not a usual occurrence, it has happened in the past.
• We will arrange to get it back at our cost and send you your correct toys.


• Faulty Items
• Returns are for defective products only.
• All returned products will be assessed prior to a decision being made.
• If the item is faulty, we will post a replacement.
• If a replacement is unavailable, we will fully reimburse the customer.
• If the item is not faulty, it will be sent back at the customer's expense and no reimbursement will be offered.
• Eezy Toys records the condition of items before they are sent out. Items that are claimed to be faulty and, when returned, exhibit damage incurred while in the customer's possession, will simply be sent back.
• Any claims by customers that such damage was caused during postage (initial or return) will only be considered if the item was sent via an registered service. Express Post does not include such protection.
• These Terms and Conditions are in addition to, and do not replace or take away, your rights under Australian law: http://www.consumersonline.gov.au/Content/consumerrights/Refunds.asp