Our customer care promise:
As one of our valued customers, we think it’s important that you know exactly what you can expect from us, and the high level of customer satisfaction we strive for in everything that we do. That’s why we created our "24hr Customer service Guarantee".
We aim to make every part of your online shopping experience with us as uncomplicated, pleasant and enjoyable as possible. As part of this guarantee we promise all questions and queries will be responded to within 24 hours – Guaranteed.
All items will be shipped within 24 hours or the next business day – Guaranteed.
At Erok Designs nothing means more to us than bringing our customers great value and service. We pride ourselves on our ability to deliver your chosen pieces as quickly as possible which is why all of our items are in stock and do not come from overseas. Further we aim to beat our customer's expectations by offering a free shipping option on all orders within Australia.
• Free Delivery - Australia Post Registered Parcel or Standard Post. Expect your delivery in 5-7 business days.
• Australia Post Express Delivery for an additional $10 (please check on the Australia Post website to check if you are in the express network). Expect your delivery in 1-4 business days.
For all orders over $10.00 you will be able to track your order live via the following link.
For security of your purchase a signature on delivery is required therefore please ensure there will be someone available at the delivery address business hours Monday to Friday, otherwise collection from your local post office will be necessary. For any further information regarding delivery please contact our friendly customer service team.
100% Satisfaction Guarantee.
At Erok Designs we believe 100% customer satisfaction is the core aspect of our business model. We want you to purchase your jewellery knowing you will be fully satisfied. In fact, this honest approach to our business model is what’s kept us in business for over 15 years. Rest assured all our items go through a vigorous quality control system before dispatching your order. In line with our honest approach to doing business and for your peace of mind we publish all the technical specifications of our items in each listing including the material, weight and dimensions so you know exactly what you are buying.
In the rare event that you are not satisfied our hassle free return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it and also be in the original packaging. Certain components such as clasps and earring hooks are particularly delicate. You acknowledge that our products require special care and storage and we cannot accept returns caused from mistreatment or neglect of our products. Please contact us before returning your item so we can guide you through the returns process. The buyer is responsible for return postage costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your PayPal account.
To return your item, you should mail your product to:
PO Box 1408
If you are shipping an item back to us we highly recommend you use a postage service with tracking and forward us the tracking number. Customer satisfaction is of paramount importance to us but we cannot guarantee we will receive your item otherwise.
Thank you for shopping with Erok Designs. If you have any further questions regarding our terms and conditions please contact our friendly customer service team.