FAQ

Products
Are your items new?
All of our listed items are brand new, sealed (where applicable) and packaged direct from the manufacturer.

Can you recommend a certain item for me?
We are keen to assist our customers in locating the item they want and we always do our best to point them in the right direction, whenever we can. Just contact our friendly customer services with any queries you may have.

Will I receive the exact item displayed on the eBay listing? We source all our cover images directly from authorised distributors and manufacturers. Exactly what is listed will be supplied.

Shipping
What are your delivery costs?
Shipping costs varies from item to item. Please check the specific eBay listing for an exact cost.

What are your delivery times?
As we have warehouses all over Australia, delivery times can vary from item to item. Please ensure that you check each listing to ensure you know the correct time frames.

How do you ship?
All deliveries within Australia are made via AusPost or courier depending on the cost of the item and whether you have upgraded your shipping option. Postage times will vary. Please consult our delivery times section for further information.

Can I pick my item up from your warehouse?
We are not able to facilitate pickups and do not operate a physical storefront. All of our orders are dispatched either by post or courier.

Payment & Pricing
What payment methods do you accept?
We accept only payment via PayPal.

How do I pay via PayPal?
Please purchase your item on the eBay listing page, complete checkout and input your payment details when prompted by the eBay checkout system.

Are you negotiable on your prices?
We are unable to offer lower prices than what is listed on eBay.

Safe Shopping Guarantee
To ensure you can bid with confidence, all purchases made through eTailme are subject to eBay's Buyer Protection policy. In the unlikely event that something goes wrong with your order, you can lodge a claim for the cost of your order through a variety of methods. Please consult eBay's Security Centre for further information.

Orders
What If I Haven't Received My Order?
If your order is not received within the stipulated time frame, please contact our customer service team at ebay@etailme.com.au to trace the missing item. Please note that we are not able to accept any claims for missing items in instances in which the customer has failed to contact us within a two month period.

What If My Order Is Unsatisfactory?
All orders can be returned within 30 days of receipt for a refund (less a 10% restocking fee). Unless otherwise stated on the actual listing.



What if I entered an incorrect address?
Your order should be returned to us and we will contact you when it does. You will have to pay for it to be re-shipped.

Contact Us
For any further enquiries, please contact our friendly customer service team via email. We will respond to your message within one business day.
ebay@etailme.com.au