Warranty and Returns Policy
Please be aware that any unauthorised repairs carried out on any of our products will result in the Warranty being voided.
We will not accept any goods for return that do not have a valid Return Authorisation Number. All Return Authorisation Numbers are valid for 30 days from date of issue and we must receive the goods into our warehouse within this period.
A Return Authorisation Number does not guarantee either a refund or replacement. When issued with a Return Authorisation Number, you will also be provided with details of how to return your goods. You will then be contacted by a RA representative after your returned item has been reviewed.
All goods returned must be suitably packaged. We cannot accept responsibility for goods damaged or lost in transit back to us.
Shipping costs for original purchases are non-refundable, regardless of reason for return.
VALID REASONS FOR RETURN
- Return of Wrongly Received Goods
- Return of Goods Damaged in Transit
- Return of Faulty Goods within the Warranty Period
- Return of Unwanted Goods
Wrongly Received Goods, Goods Damaged In Transit (DOA)
If you have received an incorrect item or goods damaged in transit please contact us within 7 days of receipt of the item to organise an exchange or replacement.
Please note that replacements are not given for damaged packaging, only where the goods are damaged. All items must be deemed damaged by a member of our service department prior to replacement. Once your item has been inspected or reviewed, you will be contacted by a RA representative. If no damage is found, return of the product will be at the customers expense. If you do not choose to have the item exchanged and request a refund, a 20% restocking fee will be charged on all saleable returns.
Return Of Faulty Goods Within Warranty Period
If you receive an item that has a manufacturing defect only upon arrival, or if it fails within the specified warranty period, please contact us as soon as the defect is identified. A RA representative will contact you with a Return Authorisation Number and relevant details for the return of the goods.
Costs associated with the return of goods are the responsibility of the customer.
If a fault is not reported to us within the specified warranty period, we will not be responsible for refund or replacement of that item.
All items must be deemed faulty by a member of our service department to be covered by warranty. Once your item has been inspected, you will be contacted by a RA representative. Faults caused by misuse, or normal wear and tear are not covered by warranty. If an item is found to be faulty for the above reasons, it will be returned to the customer and no replacement item will be given. If no fault is found, return of the product will be at the customers expense. If you do not choose to have the item returned and request a refund, a 20% restocking fee will be charged on all saleable returns.
Return Of Unwanted Goods
A Return Authorisation Request must be submitted within 7 days of receipt of the item. Costs associated with the return of unwanted goods are the responsibility of the customer.
All goods must be returned unused, in the original packaging, and in saleable condition.
A 20% restocking fee applies to unwanted goods returned for a refund. Original shipping costs are not refundable. Customers are unable to exchange an unwanted item.