With delivery options between 9am to 5pm weekdays, we’ll get your order to you when it’s most convenient.Our standard delivery rates and estimated timelines can be seen below. You can also view estimated delivery costs by visiting the eBay product page of your choice, clicking on Postage & Payments tab and entering your postcode.
|Metro||$6.95||2-5 business days|
|Regional||$11.95||3-7 business days|
|Country||$18.95||3-10 business days|
FREQUENTLY ASKED QUESTIONS
Can I track my order?
As soon as your order is despatched we’ll email you a unique Consignment Number which will allow you to track the progress of your delivery online.
How do I know when my order has been despatched?
Our team will pick and despatch your product as quickly as possible. Once despatched, you will receive an email notification to let you know that your order is on its way. In addition to eBay notifications, you may receive notifications from First Choice Liquor – please ensure First Choice Liquor is added to your email address book as otherwise your order confirmation may go through to your junk mail folder.
What if my order hasn't arrived?
If you haven’t received your order within the timeframe for your selected delivery option listed above, please contact us via eBay Messages
What time will my delivery arrive?
Our delivery carriers will generally deliver during business hours before 5pm.
What if I’m not home when my delivery arrives?
If you’re concerned that you will not be available to receive your delivery during business hours we suggest, if possible, providing your work address as the delivery address.
Please reach out to us via eBay Messages to discuss re-delivery options.
Please note that deliveries may not occur at an unattended address if any of the following circumstances apply (as assessed by our delivery partners at the time of delivery);
- The address is unclear, ambiguous or has a current re-direction or hold in place
- There is a risk that minors may access the alcohol
- The site cannot be safely accessed
- There is no secure location to leave the goods
- There is no suitable location to leave the goods that is not visible from the street or public view
- There is a possibility the goods will be damaged (e.g. due to weather, interference, damage by pets etc.)
AREAS WE DON'T CURRENTLY SERVICE
Areas we don't currently service: We’d love to deliver everywhere however there are a few places we can’t.
We deliver anywhere in Australia, except for areas that are classified by eBay as zones that contain dry area postcodes, the Australian Government as dry zones, Australian Islands that are classified as in International Waters or areas determined by Coles Liquor based on state and local legislation and restrictions and Coles’ responsible supply of alcohol policies having regard to our commitment to harm minimisation. Please view our list of affected zones below:
Additional services: From time to time, First Choice Liquor may offer you additional services including, but not limited to, party plan services. You acknowledge that all terms and conditions of such additional services shall apply and form part of these Terms. You acknowledge that First Choice Liquor is not making and has not made any warranty or representation as to the additional services or the suitability of the additional services to you, other than any warranty or representations that cannot be excluded by law. To the maximum extent permitted by law, all other warranties and representations are excluded.
- All prices are Australian dollars and are inclusive of GST.
- The total of your order and your delivery fees are estimated once your delivery details are provided in the checkout.
- Product prices for products listed on our eBay store are applicable to purchases through eBay only. Product prices listed may vary from prices available at First Choice Liquor retail stores or First Choice Liquor online store.
- Promotional offers and prices are as stated, with no further discounts available.
- 'Bundle Buy' Save Value is based on regular shelf prices of individual bottles.
- Prices are subject to variation – all current prices are displayed with the product.
- We endeavour to ensure all prices displayed are correct but occasionally an error may occur.
- For more information view our terms and conditions.
In store LOWEST PRICE PROMISE
Our In store Lowest Price Promise is not applicable for products sold through our eBay store. Please reach out to us via eBay Messages for any questions or concerns
REFUNDS AND RETURNS
For all returns and refunds you must provide evidence of purchase. A receipt must be provided to refund the item(s)
- Items must be refunded using the same method of payment as the original transaction
- Items are refunded at the price of purchase
- Items must be returned within 28 days of purchase
- Items must be unopened
- The items must be in re-saleable condition e.g. no damaged cartons/bottles/cans
- If cartons of beer/RTD’s were purchased, they must be returned as full cartons
Money Back Guarantee - We're confident that our products represent excellent value for money, and we're proud to guarantee every product you buy. If you're not satisfied with a purchase you've made online or on the phone, you have two options available. The order can either be returned to your nearest First Choice store (providing your Tax Invoice as proof of purchase) or to arrange for the order to be collected from you, just raise a returns request via eBay or message us via eBay Messages within two weeks of receiving it. View our terms and conditions.
If you receive your eBay order and then change your mind, exchanges can be possible at the discretion of First Choice Customer Service within a week of accepting the delivery. Please be aware that in the event of an exchange, any additional delivery charges will be at your own expense. We can only provide an exchange as an option if all products are in their original packaging and condition.