Can i change this handle from left to right?
All handles on our spinning reels are interchangeable. Our over
head reels are all right handed and cannot be changed.
Where is this item made?
Our items are made in the same factories that manufacture large brand
names such as Okuma, D.A.M, Abu Garcia, Diawa and many others.
Are these items comparable to a big name brand?
Yes they are. They will far exceed your expectations and that is why we
can offer a 12 month warranty, not 30 days like other online sellers.
Can i pick up my order?
I am very sorry but due to insurance and council restrictions we are
unable to offer a pick up option.
Can i arrange my own courier?
As we are responsible for the safe delivery of your order we can only
ship items using our own couriers.
Can you ship to PO boxes?
We are very sorry but we can only ship to a street address as Australia
Post won't accept items from couriers.
Can i pay by COD?
I am sorry but Cash on Delivery isn't a service we provide.
When will i get my items?
We endevour to ship all items the same day as payment is
received, with the exception of weekends and public holidays. Delivery
usually takes between 1 - 3 days.
Do you ship overseas?
I am very sorry but we don't ship overseas.
Do you offer shipping discount?
You will receive $5.00 off the shipping price on each additional item
checked out and paid for together. I am very sorry but we are unable to
combine an item with another once it has been paid for.
Can i combine multiple items to save shipping?
Yes. Please don't complete checkout of your items until they have all
finished. You will receive $5.00 off the shipping price of each
additional items checked out and paid for together.
How long do i have to combine my order?
You can have a maximum of 25 days to pay for your order. If you are
bidding for items over a period of longer than 7 days please contact us
to let us know of your activity.
Can i pay by money order?
Yes. Our postal address is PO Box 390 Werribee 3030. Please make money
orders payable to CralCo Pty Ltd.
How can i pay for my order?
We accept PayPal, Bank deposit, money order, Bank cheque, Personal or
Business Cheque. Items are not sent out until funds have cleared, Please
make money orders payable to CralCo Pty Ltd.
I received a damaged item.
I am very sorry about that. Can you please send a clear photo of the
damage to firstname.lastname@example.org. Can you please include your user id
and the item number of the product.
Can i get a different item?
Depending on stock levels items may be able to be changed for a similar
item with the difference of the Buy It Now price needing to be paid.