General Pants is committed to customer satisfaction- if you receive any merchandise that you are unhappy with for any reason, simply return it to us within 14 days, in the condition that you received it and we will happily refund*. No exchanges are allowed on our ebay store, nor can any ebay purchases be returned to a General Pants store.
Please note that you are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error. Simply fill in the required details on your order receipt form, securely pack the merchandise and invoice in an appropriate shipping box. Please send your returned goods to:
General Pants Group
Mail Box Number 5, 433–451 Somerville Road
We try hard to accept all returns, in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. We aim to refund your items as quickly as possible.
*Due to hygiene reasons, General Pants is not able to accept returns on underwear or earrings unless faulty.