1. Products: All rights in any products that we make available through the Site, including all copyrightable materials (collectively, the "Products") are owned by us, our Affiliates and/or our (or their) licensors. Subject to your compliance with the terms and conditions of these Transaction Terms and any other applicable terms and conditions imposed by us, our Affiliates and/or our licensors, you have a limited, revocable right to use those Products that you purchase or access through the Site solely for your personal, noncommercial use in accordance with the terms and conditions of these Transaction Terms and any other terms and conditions that may apply to such Products, which right you cannot transfer to others.
Descriptions and images of, and references to, Products on the Site do not imply our endorsement of such Products. Except to the extent prohibited by applicable law, we reserve the right, with or without prior notice, to change such descriptions, images, and references; to limit the available quantity of any Product; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to bar any user from making any or all Transaction(s); to refuse to provide any user with any Product; and/or to refuse or cancel any Transaction for any reason prior to our acceptance of such Transaction pursuant to this Section 2. Price and availability of any Product offered through the Site are subject to change without notice. If applicable, Product prices on the Site will be inclusive of GST unless we expressly provide otherwise. In the event that a Product is listed at an incorrect price or with other incorrect information, we have the right to refuse or cancel any Transaction for such Product at any point prior to our acceptance of such Transaction pursuant to this Section 2. You shall pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred, including without limitation all shipping and handling charges, and any applicable network charges in respect of mobile downloads. In addition, you remain responsible for any taxes (including, if applicable, GST and/or any import duties) that may be applicable to your Transaction(s).
Except to the extent applicable law provides otherwise, all sales through the Site are final, and all charges from those sales are nonrefundable, except as otherwise expressly set forth in these Transaction Terms. We or our third party designees may automatically process charges against your selected payment method on the receipt page. We or our third party designees will inform you if all or any portion of your order is canceled or if additional or different information is required to accept your order.
3. Product Delivery: Except to the extent prohibited by applicable law, we reserve the right to change Product delivery options without notice. On occasion, technical and other problems may delay or prevent delivery of a particular Product. Except to the extent that applicable law provides otherwise, your sole and exclusive remedy with respect to any Product that is not delivered within a reasonable period will be either replacement of such Product or a refund of the purchase price paid for such Product, as determined by us in our sole discretion. We will endeavor to process Transaction(s) within twenty-four (24) hours from our receipt of payment. You should receive any Product(s) that you order within five (5) working days of the placing of your order. If we anticipate a delay in delivering a Product to you, we will seek to notify you by email of the estimated delivery date(s), and we will give you the option to continue with your order or request a full refund.
4. Returning Your Purchase: General Pants is committed to customer satisfaction- if you receive any merchandise that you are unhappy with for any reason, simply return it to us within 14 days, in the condition that you received it and we will happily refund*. No exchanges are allowed on our ebay store, nor can any ebay purchases be returned to a General Pants store.
Please note that you are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error. Simply fill in the required details on your order receipt form, securely pack the merchandise and invoice in an appropriate shipping box. Please send your returned goods to:
General Pants Group
Mail Box Number 5, 433–451 Somerville Road
We try hard to accept all returns, in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. We aim to refund your items as quickly as possible.
*Due to hygiene reasons, General Pants is not able to accept returns on underwear or earrings unless faulty.
5. Faulty Products: If an item purchased is faulty, not of merchantable quality - meaning that it is not of the quality that you reasonably expected when it was purchased, bearing in mind how the item was described to you prior to purchase and also the item price - or , unfit for purpose - meaning that the item doesn’t do what you reasonably expected it would - we will accept returns or exchanges within a reasonable time frame.
We will not be liable to you for failures, defects or delays in delivery caused by:
• Your provision of incorrect or outdated information;
• Your failure to comply with instructions for use of the Site; or
• Any event which is outside of our reasonable control.