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RETURNS

Returns policy

You can return any item, for any reason, within 30 days of receipt.*

If the item you wish to return is faulty, we will require either photo proof of the faulty item or provide you with a stamped, self-addressed post pack in which to return it to the appropriate seller. You will then be given a full refund which will be transferred back to the original payment method, eg. your credit card (via PayPal) or PayPal account.

If you'd like to return an item for another reason, you will be given a refund to the same value once the item has been received by the appropriate seller, and any shipping costs incurred will not be refunded. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received.

*Items that cannot be returned include: personalised products, made-to-order furniture, underwear, earrings for pierced ears and food items that have been opened. All items being returned must be dispatched/shipped within 10 days of the return being approved, and must be in original condition and packaging and not affected by being used in an abnormal way, or reduced in value by delay on your part. If these requirements are not met, the seller reserves the right to deny a return.

If for any reason a product you have ordered is not available or out of stock, we will also refund you to the same value.

Please note: We are unable to return an item that is not being returned by the original purchaser.

How to return an item

Simply contact our friendly Customer Support team by sending an email to

ebaysupport@hardtofind.com.au