Return Policy

AC Electronic Limited offers a 7 DAYS EXCHANGE POLICY* only if the following situations are applied.

1. if the item is found with mechanical defects when arrival. (Click to read more)
2. if the item is DEAD when arrival. (Click to read more)
3. if the item is DAMAGE in a broken parcel caused by courier (Click to read more)
4. if you want to cancel order within 7DAYS Cooling off period. (Click to read more)
   
   

FOR MECHANICAL DEFECTS / DEAD WHEN ARRIVAL

When you receive item and find it is defective or dead, how to do follow?

1. Email our support service team to claim the situation within 24hrs after you received the item (determined as the delivery date and time indicated by the carriers' online tracking system). All late on report will treat as warranty claim.
2. After you email us, we will follow your case within 2 business days and provide you a Return Merchandise Authorization ** (RMA) number as reference.
3. When you ship the item back, please make sure the following are done
   
   • The item must be returned in NEW condition and with all the original manufacturer packaging, including cartons, boxes, instruction manuals etc. Item must not have any signs of abuse or intentional damage
   • All returns must be boxed and packed securely for shipping and shipped via traceable means (please email us the tracing code once you ship item back. Any lost or damage while shipping back, we will not cover it). Each box must be accompanied with a Return Merchandise Authorization ** (RMA) number.
   • After obtain a Return Merchandise Authorization (RMA) number, please return the item back to us WITHIN 7 DAYS. All RMA numbers are valid for 7 days from their original date of issue. Returned packages without an RMA number or with an invalid or expired RMA, it will not be followed.
   • Once faulty item arrive our company, we will check and examine the defective to make sure if it is not caused by HUMAN DAMAGE, WATER DAMAGE, DROP OFF DAMAGE or IN-CORRECTABLE USING.
   • If item with mechanical defects, we will replace brand new item within 7 working days after item returned and examined.
   • If problem caused by HUMAN DAMAGE, WATER DAMAGE, DROP OFF DAMAGE or IN-CORRECTABLE USING, it will also void the warranty protection. If you want us to handle your case, you need to pay full cost and we cannot guarantee item can be fixed.
4. For mechanical defective item, our company will bear the shipping cost back. If it is wrong report and caused by HUMAN DAMAGE, WATER DAMAGE, DROP OFF DAMAGE or IN-CORRECTABLE USING. Buyer needs to bear the cost of return.

FOR DAMAGE BY COURIER

When you receive item and find it is damage, how to do follow?

1. Email our support service team to claim the situation within 24hrs after you received the item (determined as the delivery date and time indicated by the carriers' online tracking system).
2. If the parcel with obvious damage when you sign it, please directly report to the courier about case and open a claim for investigation.
3. Please remember to take photos to proof there is damage when arrival by the courier and attach them by email to us. After you email us, we will follow your case with the courier.
4. For any lost or damage by the courier, our company will bear the cost and ship you another one after the investigation is finished MUST.
5. Shipping cost of second delivery, our company will cover it. Buyer does not need to bear any.

FOR ORDER CANCELLATION WITHIN 7DAYS COOLING OFF PERIOD

As most of purchases are distance selling, you may want to change mind after received item. AC Electronic Limited now offers 7DAYS COOLING OFF PERIOD for all buyers. After you purchase item and received, you want to change mind and do cancel, how to do follow?

1. Email our customer service team to explain why you want to cancel and exchange item within 7DAYS COOLING OFF PERIOD after you received the item (determined as the delivery date and time indicated by the carriers' online tracking system). All late on report will not be accepted.
2. After you email us, we will follow your case within 2 business days and provide you a Return Merchandise Authorization ** (RMA) number as reference.
3. We only accept RETURN & EXCHANGE, never refund. And item you ship back MUST same as following situations; otherwise we will not guarantee an EXCHANGE and you need to bear the cost involved yourself.
   • The item must be returned in NEW + 100% perfect condition and with all the original manufacturer packaging, including cartons, boxes, instruction manuals etc. Item must not have any signs of abuse or intentional damage. The sealed label from our company MUST NOT BREAK. If the item come with original manufacturer sealed packing, item must return as sealed.
   • All returns must be boxed and packed securely for shipping and shipped via traceable means (please email us the tracing code once you ship item back. Any lost or damage while shipping back, we will not cover it). The returned product packing MUST in Original and perfect condition. Any damage will not accept for exchange. Each box must be accompanied with a Return Merchandise Authorization ** (RMA) number.
   • After obtain a Return Merchandise Authorization (RMA) number, please return the item back to us WITHIN 14 DAYS. All RMA numbers are valid for 14 days from their original date of issue. Returned packages without an RMA number or with an invalid or expired RMA, it will not be followed.
   • Once return item arrive our company, we will check and examine if it is 100% perfect condition and with SEALED LABEL of our company / with manufacturer sealed packing.
4. If the item return is perfect as we ship out originally, we will contact buyer to arrange replacement within 7 working days after item returned and examined. Buyer can only exchange item to similar product and with the same price. If price are different, you may need to cover the cost. We will not refund any if you choose to exchange to an item undervalue.
5. ALL cost involved for exchange are covered by BUYER includes tax, duties, shipping cost of return back to our company, shipping cost of ship back to buyer (we only offer free shipping or discount for the first shipping only, for exchange case, it is not applied), 15%  20% restocking fee (base on the product you purchase).
6. ALL RETURN & EXCHANGE can only apply 1 TIME.
7. THIS POLICY NEVER BE APPLIED IF IT IS BECAUSE PRODUCT PRICE DROPS SHORTLY (NEVER REFUND / EXCHANGE).