Warmly welcome to visit my shop, here mainly provide wholesale beads charms and jewelry making finding at a reasonable price :) We have Quality Control Team, trying our best to offer best quality to you. Any question, welcome to email me, I am very happy to serve you. Thank you Julia
Q: The wood buttoms would be sewn on the clothes? then put it in the washing machine to wash?
A: YES, it is ok to wash. We have tried to soak the buttons in the water for about 1 day, no problem. But please do not soak them for a very long time, you know, wood is easy to moldy.
Q: I want to make a big order from you, do you have catalog and do you have a better price?
A: Happy to offer my items to you, YES, we have wholesale price, you would get a very reasonable price. Please email us: email@example.com
Q: I have won 2 items, but still bidding some other items. Do you hope me to pay 2 items immediatly or wait other items ended, then I will pay all items together.
A: Thanks for your bidding in my shop, please do not worried about the payment, I am willing to wait it in patience. Please feel free to bid my items freely, then pay all of them within 25 days SINCE WON, it is ok.
Q: For Mixed Multicolor beads, may I just get clear and pink(or some other color) color?
A: Regarding to your needs, if it is Fixed mixed, you could buy clear and pink on ebay, it is ok. If randomly mixed, I am very sorry that we are unable to offer it to you. They are randomly mixed from our supplier, if just offer one or two colors to you, will be very hard for us to manage stocks and arrange shipment, hope your kindly understand.
Q: Does the watches in your shop are working with battery?
A: YES, all of my working watches in my shop are working with battery. There is a small white tips to stop working before using, when you receive it, please take small white tip off, then click the button, it is ok.
Q: I am very sorry, I bid this item by mistake, could you cancel it for me?
A: Thanks for your bidding, always, I am willng to cancel it for you. But please kindly consider accepting replacement at same value, I will appreciated it. So that I do not need to lose my listing fee. You know, ebay fee is very expensive.
Q: What is PKT, PC, Pcs, PRS, P&P, S&H?
A: PKT, PC, Pcs, PRS, P&P, s&h are abbreviations of the following words & phrases: PKT=packet; PC=piece; Pcs=pieces; PRS=pairs; P&P=postage and packing; S&H=shipping&handling
Q: How do I convert CENTIMETER to INCH?
A: 1cm=0.3936 inch. For example, if the length of a string is 5cm, as 5cm=5*0.3936=1.968 inch, so the length of this string will be 1.968inch.
Q: You advertise that if total amount up to 69GBP, items will be sent out via express shipping FREELY, that is to say, I do not need to pay any shipping fee, Am I right?
A: NO, what I mean is: It is free to upgrade to express shipping, but if the items are with normal shipping(such as 1.99GBP), you need to pay normal shipping 1.99GBP, then items will be sent out via express shipping.
Q: What is the material of your product? What size it is? What color it is? How many I could get at listing price?
A: For the information of product, we will detail description (METERIAL, SIZE, COLOR, QUANTITY with 3 clear pictures) out in each listing , please kindly keep an eye on my item description, if you will not get any more information from my item description, please email us: firstname.lastname@example.org.
Q: Could I order just 1 or 2pcs? For example, one item sold 10pcs/pack, then you just want 1 or 2pcs.
A: Sorry, normally speaking, it is hard for me to offer quantity which less than my listing quantity, since we have counted and packed items well, sell them scattered will make us hard to manager stock correctly, hope your understanding . In fact, we have many mixed lots available for sale, we suggest you to buy mixed ones.
Q: I want to order in bulk, do you have larger quantity? What price?
A: Always, in my store, I have larger quantity for sale, please use my PART NO, (such as B00125) to search in my store, you could find it (you could find my Part No. in my item description) welcome contact us for detail.
Q: I need other colors, other size do you have? Such as green, yellow, pink….
A: It is my pleasure to assist you, always, I have different color or size for sale, if it will be ok for you, I will offer my eBay listing to you. if not, please kindly let me know HOW MANY you want? I am willing to try our best to look for them in our local market
Q: Do this bead fit Pandora style bracelets/necklaces?
A: Hole size of bead is more than 4.5mm, it will be ok to fit. For the beads with hole size bigger then 4.5mm, we will state “fit charm bracelets” in the title. :) Also when we taking pictures, we will use the snake chain to pass through the beads to let you refer.
Q: Do this bracelets/necklaces fit European beads/Pandora beads?
A: All of my bracelets/necklaces fit European beads, item title are with “fit European beads” :)
Q: Is this item lead and nickel free?
A: All of my items are lead free, nickel SAFE. Please feel confident to buy my items, I have been selling items on eBay for about 4 years, no problem.
Q: Do your products have stock? When will you arrange the shipment if i placed order with you?
A: yes, we have items in stock, and normally ship orders within 1-2 days. So, feel freely to shop here to enjoy the swift shipping.
Q: Do you offer combined shipping discount? If do, what is it?
A: YES, combined discount is always offered, you just need to pay total shipping fee for first item, then you will get 1GBP discount on other items, for example, if you bought 4 items, the single original postage for them is 2.99GBP, 3.99GBP, 1.99 GBP, 4.99GBP. The combined shipping/handling fee will be: 2.99+(3.99-1)+(1.99-1)+(4.99-1)=10.96GBP.
Q: Is your combined shipping discount policy also applied to FREE SHIPPING items?
A: Sorry, combined shipping discount is not applied to FREE SHIPPING items. And FREE SHIPPING items are also not counted for combined shipping discount rate
Q: Can I choose Express Shipping method, if I want to receive my parcel earlier? What is the charge?
A: My default shipping method is airmail, which will take about 10-21 business days. If you want to receive your parcel earlier, you can contact me for EMS(Express Shipping Method),which will take about 5-7 days. For Express shipping method, the additional cost is not too much, it depends on the total weight of your parcel. Just contact me.
Q: Do you accept Bank Transfer or Western Union Money Transfer?
A: I am sorry that I do not accept these payment method. I only accept PayPal.
Q: I do not want to bid, Can I buy-it-now your items?
A: Normally for the same product, I will have both bidding listing and buy-it-now listing in my store. There is an identified Part No. for each product in my store. (such as B12522) And this Part No. can be found in the listing description. You can search within my store by this Part No., then you will get both bidding & buy-it-now listing. Then you can choose buy-it-now
Q: How do you think if I match some silver color items together in one Pandora bracelet?
A: Actually, in my store, there are 3 silver colors; silver plated which is very bright, silver tone and dull silver tone which looks like the antique silver. So if you quite care about the color match, the silver plated items are not recommended to use with the dull silver ones.
Q: I have not received it yet, 21 days has gone since payment to you, please kindly check it for me?
A: Very thanks for your good communication with me, regarding to the parcel, normally it needs about 11-23 working days from mainland of China, this parcel must be on the way now. I hope you are willing to wait it for some more days in patience? always, the parcel will not miss on the way, just delayed a little. After about 25-30 days, if you still not receive it yet, please EMAIL ME, will do compensation to you right now.
Q: I received one item which I did not order, what can I do?
A: For this problem, PLEASE KINDLY KEEP ALL THINGS YOU RECEIVED from me, AND EMAIL ME ASAP. I will solve any problem for you soon. Appreciated your coopeartion to help me check the problem out, after understanding the problem, will provide my best solution to you. You will not bear any loss from me.
Q: This item, I have not received it yet, but other items which paid together have received. Please correct it soon
A: Always, all the items which paid together, they would be sent out at one parcel. I suggest you check the parcel again, maybe it stays in the corner of the parcel or you placed it at somewhere. Still not find it yet, please feel free EMAIL ME, I will check it for you, and solve this problem for you soon. You will not bear any loss from me.
Q: For this item, I paid it to you one month ago, I do not have it yet. Any information, please let me know soon
A: Sorry for any inconvenience it may caused, this parcel maybe delayed at somewhere. It is international shipping, some unexpected things maybe happened, hope your kindly understanding. I suggest you to cehck the parcel in your local post office firstly, due to some problem, the parcel maybe hold there. If you do not find it there, Please EMAIL ME DIRECTLY, I am available. I am an honest person, compensation will do for you as soon as I can, you will not bear any loss from me. Trust me
Q: Could you ship my order to other shipping address?
A: YES, it is ok, please feel free let me know your new shipping address when make payment, I will help to change shipping address for you before dispatching.
Q: I have won above item 10pcs? I want to buy more 30pcs, could you do it for me?
A: Just please feel free let me know, It is ok for me to offer more to you at winner price IF my cost is ok :)
Q: How do I know whether you have shipped my items or not?
A: Normally, I will ship out your items within 1-2 business days upon your payment. And I will also send a notification email to your eBay registered email address. Be sure to check your email inbox.(Sometimes you also need to check your SPAM folder, since in some case, my emails will be regarded as SPAM by your Email Service Provider).
Q: If some items are broken when I receive them, what should I do?
A: It is a long journey from my country to your place, sometimes items will be broken during the delivery. In such case, just take some pictures of the broken items and then send pictures to me at email@example.com. Replacement will be added into your next order, or money will be credited into your account, or refunded. 100% guaranteed satisfaction.
Q: If some items I receive are not in good quality, what should I do?
A: Normally the items you receive will be in good quality, as I have a QC team to control quality. In some cases, if you are not happy with them, just take pictures of them and send pictures to me at firstname.lastname@example.org. Replacement will be added into your next order, or money will be credited into your account, or refunded. 100% guaranteed satisfaction.
Q: I ordered this item by mistake, it could not fit my bracelets, could I send back to you for change?
A: it is ok, but returning shipping fee will be paid by buyer, please feel free to contact sellers first, I will do my best to solve it for you.
Q: I am so pleased with my last order, do you have this item available again?
A: YES, all of my items are kept on providing all the time, please feel free to contact seller, or use item title to search in my store, you will get new link to buy/bid.