- Q: How much shipping cost and delivery time to my address?
A: Please provide your Postal Code and City for checking.
- Q: Do I need to pay import tax while receive item?
A: Some countries have not tax/VAT like USA, Australia, Russia etc.
Some countries Customs will charge tax/VAT like Canada, Mexico, UK etc.
For more information about the tax rate, please check with your local custom department before purchase.
- Q: Will the phone work with my sim card?
A: You always need to take attention for the 3G/4G frequency.
For example, Samsung Galaxy S3 i9300 is use GSM 850/900/1800/1900, HSDPA(3G) 850/900/1900/2100.
Case 1: use AT&T sim, AT&T is use 3G 850/1900, so you can get the 3G data.
Case 2: use T-mobile sim, T-mobile is use 3G 1700/2100, as the phone not support 3G 1700 so you can't get the 3G data.(*Some area have 3G 1900 coverage now, so you may can receive 3G data in some City)
In both case, if you don't need 3G support, you can dial and receive call.
You can check your sim network here:
- Q: Is the shipping safe? How about if item get stolen/lost ?
A: Our shipment have insurance protect. That mean you can get refund/replacement if item get lost/stolen.
- Q: Can you mark as Gift and lowering item value to avoid the tax?
A: Customs will check the item value for the tax, so mark as Gift is useless. For shipping insurance purpose, we only can mark the real item value. If you want to avoid tax, you may consider to use this package forwarding company as they can declare whatever you want:
- Q: Can I trust your company? How to know I can get genuine item?
A: Our company is registered and located in Hong Kong. We are business in eBay since 2005. Our feedback tell you the truth and confidence. Our company only sell brand new original new items.
- Q: Will I get tracking no. after shipped?
A: Yes, you will get tracking email after ship.
- Q: Will I get item in sealed box?
A: We may open box for inspect before ship but we guarantee all our selling item is brand new.
- Q: What do I need to aware before purchase.
A: Ensure you have provided correct shipping address and contact phone no.
Check if your sim is compatible to the phone.
If you need specified language other than English for the device, please contact us first.
- Q: Is the phone come in English user manual?
A: It may come with non-english user manual. If you need english manual, you always can download at their website.
- Q: Is the charger compatible to my country?
A: We will add an adapter for charger so that you can use in your country.