30 days return details:
The item must be returned in NEW condition and with all the original manufacturer packaging, including cartons, boxes, instruction manuals etc. Item must not have any signs of abuse or intentional damage
All returns must be boxed and packed securely for shipping and shipped via traceable means (please email us the tracing code once you ship item back. Any lost or damage while shipping back, we will not cover it). Each box must be accompanied with a Return Merchandise Authorization ** (RMA) number.
After obtain a Return Merchandise Authorization (RMA) number, please return the item back to us WITHIN 7 DAYS. All RMA numbers are valid for 30 days from their original date of issue. Returned packages without an RMA number or with an invalid or expired RMA, it will not be followed.
Once faulty item arrive our company, we will check and examine the defective to make sure if it is not caused by HUMAN DAMAGE, WATER DAMAGE, DROP OFF DAMAGE or IN-CORRECTABLE USING.
If item with mechanical defects, we will replace brand new item within 30 working days after item returned and examined.
If problem caused by HUMAN DAMAGE, WATER DAMAGE, DROP OFF DAMAGE or IN-CORRECTABLE USING, it will also void the warranty protection. If you want us to handle your case, you need to pay full cost and we cannot guarantee item can be fixed.
20% of restocking fee would be charge if the buyers don't wants the phone with any reason.
10-20% restock fee woud be charge if return item not in receive new condiiton. Like the box broken, missing paper, plastic bags etc.
It's the buyers responsibility for the shipping cost (send to us) if an item needs to be returned. We will cover the return shipping cost(send back to buyer).
Buyers are responsibility for ensuring the product's compatibility with their network operator / service provider. Take attention for the 3G frequency(check our FAQS section). Buyer cannot return item if their sim not compatible to the phone as this is buyer responsibility to check before purchase.
Warranty Detail(excluded accessories) :
Statement of Limited 12 month Warranty
What is covered(first 60 days):
- Parts and labour costs for the repair of a manufacture defect or fault of production, which resulted in the product malfunctioning.
Parts and labour costs for the repair of fault of material of the product, which resulted in the product malfunctioning.
After repaired, we will send back for free
What is covered(Remaining days):
Labour costs for the repair of a manufacture defect or fault of production, which resulted in the product malfunctioning.
Labour costs for the repair of fault of material of the product, which resulted in the product malfunctioning.
Buyer is responsibility for the replacement parts if any.
Who the warranty protects:
This warranty is valid for the original consumer purchaser only.
What the warranty does not cover:
Any product, which the serial number has been defaced, modified or removed.
Damage, deterioration or malfunction resulting from:
Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
Repair or attempted repair by anyone not authorized by ImobilePhonex.
Any damage of the product due to shipment.
Removal or installation of the product.
Causes external to the product, such as electric power fluctuations or failure.
Use of supplies or parts not meeting the product's specifications.
Normal wear and tear.
Any other cause, which does not relate to a product defect.
Removal, installation and set-up service charges by any third party.
Water damage of waterproof products are not covered.
To obtain warranty service, you will be required to provide
An authorized RMA(Return Merchandise Authorization) number(You can contact our sales representitives to get it)
A description of the problem
A technical support representative will determine if your problem is covered under this warranty agreement. If the problem is covered, you will be contacted with specific instructions regarding how the product must be returned for repair or replacement.