Kathmandu is proud to offer quality outdoor gear for travel and adventure that is built to last. We hope that you are fully satisfied with your Kathmandu product.
Kathmandu is committed to complying with all obligations under consumer laws applicable to your Kathmandu product. If you have any concerns about your Kathmandu product, please call us on 1800 333 484 or write us a message.
Change of Mind Returns & Exchanges Policy
Please note that any rights you have under this policy in relation to your Kathmandu product are additional to any rights you may have under consumer laws.
All Change of Mind refunds are issued at the discretion of Kathmandu. We reserve the right to refuse a refund or exchange for a Change of Mind request if it does not comply with these conditions.
Our Change of Mind policy does not apply to selected “Base Layer” products for hygiene reasons. Selected Base Layer products include any item of clothing or underwear designed to be worn next to the skin.
Please call us on 1800 333 484 or write us a message if you have any queries or require any assistance concerning this policy.
Change of Mind for Purchases Made from Kathmandu’s eBay Store
If you change your mind about your purchase, we are happy to offer an exchange or a full refund to the value of the purchased goods. This excludes goods sold as “seconds”, Base Layer products and underwear.
For Change of Mind returns, goods must be returned in original condition with proof of purchase within 30 days of the purchase date. You need to return the product to us by post, along with the original packing slip (with the relevant section completed).
We’ll provide any refund for a product purchased from Kathmandu’s eBay store in the same form as your original payment and within 30 days of us receiving the returned product. We’ll notify you by email once we have processed your refund.
Returns & Exchanges Process
To return an item for a refund or exchange, please create an eBay return request from your Purchase History. Alternatively, fill out the bottom section of your packing slip, indicating whether you would like to return the item or exchange for another one (please provide details). You can also call us on 1800 333 484 or write us a message and request a Product Returns form. Please fill out the appropriate sections once we have emailed you the form. For your security and protection, please DO NOT include your credit card details on this form or in any correspondence. We don't accept in-store returns.
Please send your completed form and item(s) to:
Kathmandu Pty Ltd
PO Box 4399
Victoria 3029, Australia
If you require any further assistance please call us on 1800 333 484 or write us a message.