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We offer 30 day (new) and 7 day (used) return privilege policy.
You need to call us to obtain RMA (Return Merchandise Authorization) number to process the return request. We can only accept returns through this number.
Be sure you have all the necessary transaction details on hand (your name, sales record number, Item title or number).
In case the item is not defective, or unopened, the buyer is responsible for round- shipping fees, even if the item is on "free shipping".
If item has been shipped and the customer refuses to accept the package (w/o due reason),we will apply some additional charges on the order, as per instruction provided by the carrier.
The same rule applied when a customer asks for a cancellation or change of shipping address after it has been shipped out (Please check your address details before you paying for the item),or the item is for free -shipping and the customer request for a stop shipment or cancellation.
Opened software's, music, games, and movies are not eligible for returns. By other means, we believe they are 100% authentic, manufacturer sealed products. However, if they are deemed defective or damaged, they do qualify for a full manufacturer warranty or exchange.
For all international orders, customers will need to pay the back shipping as we cannot provide a pre-paid return label.
In case the address was mistakenly confirmed by the buyer and the item came back to us, we would ask you to pay the re-shipping fee.
In case the item apparently has stopped working and you want to return it, we will provide you a return shipping label at your e-mail address and you can send it back to us. In some cases, we might ask you to check with the manufacturer on the issue. As most of the time, they can resolve it without having you sending it back right to us.
For replacement. We gladly replace the item if we have one available in stock (once we get the returned item back) or unless otherwise instructed. A pre –paid return label will be sent to your e-mail.
Items that are advertised as ''AS IS", "NEED REPAIRES", " NOT TESTED", "SOLD FOR PARTS", or "FOR FINAL SALE" are not-returnable or non-exchangeable due to the condition of the merchandise (please check the item description well before you place a bid or buy it).
All returns must be packed with all contents that comes with the original package including cables, software, plastic and cardboard packaging, and unregistered warranty card.
All returned items must be inspected before we refund the money. If the item is missing some accessories (as per item description) an appropriate charge will be billed to the buyer.
In case you received a wrong order, we are fully responsible for a replacement and shipping unless otherwise advised.
All returns must be sent to the following address:
47 Hall Street
Brooklyn NY 11205
The money refund will take place right after we receive and inspect the returned item.
Your PayPal payment will be credited back to your PayPal account.
The credit card payment will be completed in 1-2 business days.
For money order payment, we will send you money order or bank check unless otherwise advised. (Payment will take 3 business days by mail).
Please be advised:"The communication is the key to resolving any problems and attaining smooth and proper transaction"
Please do not hesitate to contact us either by mail, by phone, or by fax.
Tel. # 1 (800) 950 5035 (toll free) or (212) 784 6229
Fax #: 1 (718) 246 1111