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| Q:Where do you ship to? |
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| A:Our Lisa Ho eBay store is currently only shipping within Australia. |
| Q:Do we accept bidding? |
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| A:We are the official Ebay store & no we do not accept bidding on our products. |
| Q:What happens when an item is incorrectly posted? |
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| A:If a wrong item is sent to you, we will cover all costs for returning of goods and will endeavour to dispatch you the correct item at the earliest possible time.
We must be notified within 24 hours of receipt. In order to accept a return, items must be returned in original condition with all original tags attached & proof of purchase. |
| Q:Will I need to sign for the delivery? |
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| A:Yes all deliveries via TNT & Australia Post Platinum express post service require a signature upon delivery.
TNT & Australia Post will deliver between 8.00 am and 6.00 pm Monday to Friday.
Unfortunately we do not ship to PO Box addresses. |
| Q:What is the shipping cost? |
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| A:Orders purchased via our Lisa Ho eBay store will incur a shipping and handling fee within Australia.
Shipping is calculated at the time of check-out & is based on delivery address. |
| Q:How is the item packaged? |
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| A:All Lisa Ho garment, accessories & foot wear will be packaged according to the fragileness of the product.
We will package your order using either a satchel or cardboard box, wrapped in tissue paper & bubble wrap depending on the nature of the item purchased.
Extra fragile items will be wrapped in bubble wrap. |
| Q:What If My Item Isn't The Right Size? |
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| A:All orders can be returned within 10 days of receipt.
In order to accept a return, items must be unworn with original tags must be attached along with proof of purchase.
We are happy to offer a size exchange if we have the correct stock, colour & size available.
We can liaise via email on customerservice@lisaho.com |
| Q:Currency |
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| A:All prices are shown in Australian dollars. |
| Q:GST |
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| A:A charge of 10% GST is included in all prices shown. |
| Q:Gift voucher |
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| A:Please note you are unable to use or buy Lisa Ho Gift Vouchers through our eBay store. |
| Q:Gift voucher |
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| A:Please note you are unable to use or buy Lisa Ho Gift Vouchers through our eBay store. |
| Q:Will you consider an offer for your listing? |
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| A:We are unable to lower the selling price of our eBay listings. |
| Q:What payment methods do you accept? |
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| A:We accept payment by PayPal only. |
| Q:Are these official clothing (not imitations or fakes)? |
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| A:This is Lisa Ho's official eBay Australia store and all products are 100% legitimate. |
| Q:Is this item brand new? |
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| A:All of our items are brand new, unless stated otherwise. |
| Q:What is Sale Stock? |
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| A:Sale stock is marked down product.
Sale stocks are items that are from past seasons.
The original tags and packaging will be supplied.
Some garments may have been tried on or used in a display and may show some minor evidence of wear.
Some garments may have been in storage for a period of time and may show some minor evidence of wear. |
| Q:Colour |
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| A:Please note colours may vary slightly from those displayed by your monitor. |
| Q:Sizes |
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| A:Please refer to our Lisa Ho sizing chart. |
| Q:Garment Care |
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| A:Care instructions vary from garment to garment.
To ensure garments are kept to their original quality always refer & adhere to the care label attached on the inside of each garment.
For garments that specify dry clean only, including embellished pieces and delicate fabrics, we recommend the use of a specialised dry cleaner. |
| Q:Item Availability |
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| A:We will always endeavour to only display products on our official Lisa Ho eBay store that are available to purchase. Occasionally, if items are very popular they will sell out very quickly. In this case, you will be contacted within 48 hours if we are unable to fill your order and a full refund will be processed. |
| Q:Do you accept returns or exchange? |
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| A:We hope you love your Lisa Ho eBay purchase. However if the item is a FULL price item & it’s not quite how you imagined we are happy to offer you an exchange or refund through our online eBay store only within 7 days of the purchase date.
Unfortunately we DO NOT refund SALE items and to determine if you are looking at a sale item it will have t |
| Q:What happens when an item is faulty? |
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| A:If an item if fault we are happy to exchange, refund or repair the item – please contact customer service on customerservice@lisaho.com if you receive a faulty item within 1 day from receipt of goods along with proof of purchase. |
| Q:Where can I browse and search all your products? |
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| A:http://stores.ebay.com.au/Lisa-Ho-Official-Store |
| Q:When will I get my item? |
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| A:All orders are shipped within 2 working days from receipt of payment.
During promotion period dispatch time may increase up to 4 working days.
All parcels will be sent via TNT & Australia Post Platinum express satchels and a tracking code will be sent to you in a confirmation email.
Delivery takes 1-10 working days fron the date of dis |
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