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General Questions

Are your phones SIM locked and will they work on any network?

In most cases our mobile phones are unlocked, however on occasion we do sell network-locked phones and on these occasions this will be clearly stated in the product listing.

Can I use my pre-paid SIM card in your phones?

Yes, you can use any compatible SIM card in an unlocked phone purchased from luvyourphone. We recommend you read our listing carefully to ensure the phone is compatible with your SIM card.

How do I use the Internet on my phone/tablet?

If your phone or tablet is Internet enabled, you will need to add the Access Point Name (APN) for your internet provider in the settings. This can come under Settings, Mobile Networks, Access Point Names or similar. Kindly search online for the specific instructions on how to change the APN settings.

What does each phone come with?

Most phones also come with additional accessories. However, please check 'Package Contents' in the product listing to verify what is included with your product.

My item arrived with missing parts. What do I do?

We are human, so it can sometimes happen that we make an error. You should contact our customer service team through the Contact Member feature in eBay.

Where can I get more information about a product?

We recommend you check the "Overview" and "Condition" section of the product you're buying. Alternatively, try a Google search or visit the website of the manufacturer of your product.

Do I receive a warranty with the product that I purchase?

All Brand New items are covered by manufacturer warranty, which is usually 12 months or 24 months (check documentation included with your item, or manufacturer's website for further information). Items which are not brand new are covered by luvyourphone.com.au's back-to-base warranty for a period of 6 or 12 months depending on the product and listing. Please check the listing to confirm warranty period.
*Please check listing to confirm warranty period.

What is your returns policy?

Please refer to our Shipping and Returns Policy.

I have found an error on your site, what should I do?

We try and have as few errors as possible on our site but unfortunately from time to time an error may occur. Should you find an error we would love you to contact us so that we can have it fixed as quickly as possible.


How do I contact Customer Service?



If you have a question regarding this product, we recommend you first check the website of the manufacturer of your product, Alternatively, try a Google Search or search online forums for the fastest results.

If you cannot find the answer you need, we offer a two-hour response time on 95% of emails we receive during the following hours.

  • Mon - Tues: 9AM - 7PM AEST
  • Wed - Fri: 9AM - 9PM AEST
  • Sat: 12PM - 9PM AEST
  • Sun: 10:30AM - 9PM AEST

Please note customer service is unavailable on weekends and NSW public holidays.

Please send an email to support@luvyourphone.com.au including your user name along with your query.

Delivery Questions

How will my order be delivered?

We ship all our items with Australia Post with all mobile phones and tablets shipped Express Post. Accessories are sent standard mail but can be upgraded to Express Post if urgently required (Express Delivery must be selected, extra fees apply). As we use Australia Post we can ship to PO Boxes if required.

*Overnight delivery is only available to customers in the Australia Post Express network guarantee and will be delivered on Monday to Friday excluding gazetted public holidays only. luvyourphone is not responsible for Australia Post service levels.

How long will it take for my order to be delivered?

Depending on where you live and what delivery option has been chosen (or is available) delivery can take between 1 - 5 days. Please note all orders placed before 4pm are GUARANTEED to be shipped same day for a next day delivery (if you are in the Australia Post Express zone and an Express option is available). So if you are in the Australia Post Express zone you'll get your phone overnight.

Billing Questions

Do I get a Tax Invoice with the goods?

Yes, we provide a tax invoice with all purchases.

What payment methods do you accept?

We only accept Paypal.

Product & Service Related Questions

What is the Cosmetic Condition of the product?

We use the following grading system to identify the physical condition of each product.

New Condition: The product is 100% mark free, with the condition being the same as a new phone. The item will be supplied with original or compatible accessories but models of original chargers or headsets may vary depending on availability. The phone will be supplied in a retail white box.

Example of a phone graded New Condition:

Near New: The phone is in a 'Near New' condition and very similar to a new item with only very minimal hair line marks on the screen and body of the phone. The phone will be supplied in a retail white box.

Example of a phone graded Near New:

Good: This product is perfectly functioning and has passed our market leading 44 point test with flying colours and will come with 12 months warranty! The mobile exhibits minor marks and/or wear and signs of use. Buy before 4pm and we'll ship overnight via Express Post. Compatible accessories will be supplied but we may substitute accessory brands depending on availability. The phone will be supplied in a retail white box.

Example of a phone graded Good:

Used: This product is perfectly functioning and has passed our market leading 44 point test with flying colours and will come with 12 months warranty! The mobile will show normal signs of wear including scratches and scuff marks. Compatible accessories will be supplied but we may substitute accessory brands depending on availability. The phone will be supplied in a retail white box.

Example of a phone graded Good:

Heavily Used: The product exhibits significant marks and/or wear which may include deep scratches, scuff marks and dents. Due to the condition it is assumed there has been significant use. Accessories and documentation will likely have been opened and exhibit signs of use.

Example of a phone graded Heavily Used:

For Parts: The product is not in working condition. For the physical condition and any included accessories (if any) please refer to each product’s individual listing as this will vary.

What is Bluetooth?

Bluetooth is a short-range radio technology that allows the wireless networking of devices. In future many mobile phones, organisers and also PCs will routinely have a Bluetooth capability. The radio link can be up to 10 metres and allows data to be exchanged between mobile phones and organisers. Line-of-sight is not required between the devices. Bluetooth transmits in the frequency range 2.4 to 2.4835 GHz and achieves data rates of up to 721 kilobits per second.

What is A2DP?

The Advanced Audio Distribution Profile (A2DP) is just one of the modes available for Bluetooth technology. A2DP technology is a new music revolution allowing you to send CD quality stereo music from one device to another without wires. A2DP is stereo music sent over Bluetooth without the hassle of plugging cables.

Bluetooth Wireless Technology with A2DP technology makes mobile phones, PDA's and computers capable of streaming music directly to products such as stereo Bluetooth headsets and Bluetooth speaker systems.

What is Android?

Android is a mobile operating system just like Windows designed to bring both applications and the internet to life on your mobile phone. Android provides a great web browsing and applications experience on your mobile phone, with all the best Google services. You can download the latest Apps from Google Play Store. Most Android handsets will have the Play App preloaded.

What is the difference between 2G (GSM), 3G, NextG and Yes G?

The 'G' stands for 'Generation', with the 1st generation network being the old analogue system, and the 2G (GSM), or 2nd generation network being the current digital network. Both of these systems run on various frequencies. You may also notice 2.5G and EDGE mentioned in a phone's specifications; these are technically still only 2G with a slight speed increase.

The difference between 2G and 3G (WCDMA, UMTS, HSPA) networks is really only an increase in speed, allowing new functionality such as video calls and faster downloads over-the-air. 3G operates on 2100MHz in Australia.

NextG (WCDMA, UMTS, HSPA) and Yes G (WCDMA, UMTS, HSPA) are technically only 3.5G, with only minimal changes again and a speed boost as the major difference, allowing for the use of features such as live TV on your mobile phone. NextG only works on 850MHz, and Yes G works on both 900MHz and 2100MHz. Both of these networks only exist in Australia (NextG is only available through Telstra, and Yes G is only available through Optus).

What are OVI Maps?

Ovi Maps is a Mobile Navigation application by Nokia. It will take you where you want to be and show you what you want to see with navigable maps for over 70 countries worldwide. You can add and update country maps and navigator voices to your mobile with the Map Loader.

What is the difference between GPS and Assisted GPS (A-GPS)?

GPS or true GPS on mobile handsets utilises satellites, whilst A-GPS utilises both satellites and data downloaded from your network to provide location positioning.

Please note that as A-GPS requires data access from your network you may be charged for this service depending on your own individual data plan.

What is Near Field Communication (NFC)?

Near field communication (NFC) allows for simplified transactions, data exchange, and wireless connections between two devices in close proximity to each other, usually by no more than a few centimetres.