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General Questions

Are your phones SIM locked and will they work on any network?

In most cases our mobile phones are unlocked, however on occasion we do sell network-locked phones and on these occasions this will be clearly stated in the product listing.

Can I use my pre-paid SIM card in your phones?

Yes, you can use any compatible SIM card in an unlocked phone purchased from We recommend you read our listing carefully to ensure the phone is compatible with your SIM card.

How do I use the Internet on my phone/tablet?

If your phone or tablet is Internet enabled, you will need to add the Access Point Name (APN) for your internet provider in the settings. This can come under Settings, Mobile Networks, Access Point Names or similar. To find out your APN, click here.

What does each phone come with?

All mobile phones purchased from us include the handset, battery, wall charger and user guide or quick start guide. Most phones also come with additional accessories so please check 'Package Contents' in the product listing to verify what is included with your product.

My item arrived with missing parts. What do I do?

We are human, so it can sometimes happen that we make an error. You should contact our customer service team at including your eBay user name.

Where can I get more information about a product?

We recommend you check the website of the manufacturer of your product:

Alternatively, try a Google search.

Do I receive a warranty with the product that I purchase?

All Brand New items are covered by manufacturer warranty, which is usually 12 months or 24 months (check documentation included with your item, or manufacturer’s website for further information). Items which are not brand new are covered by's back-to-base warranty for a period of 6 months.

ELF Period
Warranty for New Phones
Warranty for Demo Phones
Service Contact Details
14 Days
12 Months
6 Months*
1800 889 167
14 Days
12 Months
6 Months*
14 Days
12 Months
6 Months*
1300 669 049
14 Days
12 Months
6 Months*
1300 482 482
14 Days
12 Months
6 Months*
1800 025 544
14 Days
12 Months
6 Months*
1800 828 053
14 Days
12 Months
6 Months*
1800 638 080
14 Days
12 Months
6 Months*
1300 138 823
30 Days
24 Months
6 Months*
1300 366 733
14 Days
24 Months
6 Months*
1300 362 603
14 Days
36 Months
6 Months*
(02) 8011 3863
14 Days
12 Months
6 Months*#
1300 650 050
14 Days
12 Months
6 Months*
1300 761 688

* All phones graded Used or Heavily Used come with 3 month warranty only. Battery warranty for all phones is strictly 3 months.

# All Sony Xperia Z models come with 3 month warranty, regardless of grading.

What is your returns policy?

Please refer to our Shipping and Returns Policy.

I have found an error on your site, what should I do?

We try and have as few errors as possible on our site but unfortunately from time to time an error may occur. Should you find an error we would love you to contact us so that we can have it fixed as quickly as possible.

Is your site secure?

Yes, all sensitive data is transmitted securely to us using 128 bit encryption utilising an SSL Certificate.

How do I contact Customer Service?

We offer a two hour response time on 90% of emails we receive during NSW business hours (9am-5pm Monday to Friday). Please note customer service is unavailable on weekends and NSW public holidays. Please send an email to including your eBay user name along with your query.

Delivery Questions

How will my order be delivered?

Within Australia we use the services of Australia Post, Couriers Please and TNT Express. International orders are shipped by TNT Express.

How long will it take for my order to be delivered?

All mobile phone purchases made before 3pm AEST on business days are shipped for next business day delivery within Australia, provided the delivery address lies within Australia Post's Express Post delivery zone (ex-Sydney). Accessories and other items are usually shipped via standard post, but we may offer an express delivery option at additional cost. We estimate standard post delivery should not take longer than three business days in most cases, longer to remote areas.

Do you deliver outside Australia?

Yes. We offer delivery to most international destinations in Asia/Pacific, Europe, North America and the Middle East. Please note that customs duties and taxes are the responsibility of the buyer so please be aware of your responsibilities before you purchase. We recommend you visit the website of your country’s taxation authority for further information. We will not refund or reimburse buyers for customs duties or taxes under any circumstances. If an item is not delivered and returned to us we will not refund any shipping costs or duties/taxes incurred.


Billing Questions

Do I get a Tax Invoice with the goods?

Yes, we provide a tax invoice with all purchases.

What payment methods do you accept?

We only accept Paypal.


Product & Service Related Questions

What is the Cosmetic Condition of the product?

We use the following grading system to identify the physical condition of each product.

Brand New: A brand new, unused product in its original packaging. Accessories and documentation are brand new and sealed. For some mobile phones, the packaging may have been opened in order to unlock the phone prior to sale.

For non-new products, the following gradings apply to the main unit (e.g the handset, in the case of a mobile phone):

Pristine: The product is in perfect condition and resembles a brand new unit. Accessories and documentation may have been opened.

Excellent: The product is in an excellent condition but may exhibit minimal or minor marks. Accessories and documentation may have been opened.

Example of a phone graded Excellent:

Great: The product exhibits minor marks and/or wear and signs of use. Due to the condition it is assumed there has been some substantial use. Accessories and documentation will likely have been opened and exhibit signs of use.

Example of a phone graded Great:

Used: The product exhibits marks and/or wear which may include scratches and scuff marks. Due to the condition it is assumed there has been significant use. Accessories and documentation will likely have been opened and exhibit signs of use.

Example of a phone graded Used:

Heavily Used: The product exhibits significant marks and/or wear which may include deep scratches, scuff marks and dents. Due to the condition it is assumed there has been significant use. Accessories and documentation will likely have been opened and exhibit signs of use.

Example of a phone graded Heavily Used:

For Parts: The product is not in working condition. For the physical condition and any included accessories (if any) please refer to each product’s individual listing as this will vary.

What is Bluetooth?

Bluetooth is a short-range radio technology that allows the wireless networking of devices. In future many mobile phones, organisers and also PCs will routinely have a Bluetooth capability. The radio link can be up to 10 metres and allows data to be exchanged between mobile phones and organisers. Line-of-sight is not required between the devices. Bluetooth transmits in the frequency range 2.4 to 2.4835 GHz and achieves data rates of up to 721 kilobits per second.

What is A2DP?

The Advanced Audio Distribution Profile (A2DP) is just one of the modes available for Bluetooth technology. A2DP technology is a new music revolution allowing you to send CD quality stereo music from one device to another without wires. A2DP is stereo music sent over Bluetooth without the hassle of plugging cables.

Bluetooth Wireless Technology with A2DP technology makes mobile phones, PDA's and computers capable of streaming music directly to products such as stereo Bluetooth headsets and Bluetooth speaker systems.

What is Android?

Android is a mobile operating system just like Windows designed to bring both applications and the internet to life on your mobile phone. Android provides a great web browsing and applications experience on your mobile phone, with all the best Google services. You can download the latest Apps from Google Play Store. Most Android handsets will have the Play App preloaded.

What is the difference between 2G (GSM), 3G, NextG and Yes G?

The 'G' stands for 'Generation', with the 1st generation network being the old analogue system, and the 2G (GSM), or 2nd generation network being the current digital network. Both of these systems run on various frequencies. You may also notice 2.5G and EDGE mentioned in a phone's specifications; these are technically still only 2G with a slight speed increase.

The difference between 2G and 3G (WCDMA, UMTS, HSPA) networks is really only an increase in speed, allowing new functionality such as video calls and faster downloads over-the-air. 3G operates on 2100MHz in Australia.

NextG (WCDMA, UMTS, HSPA) and Yes G (WCDMA, UMTS, HSPA) are technically only 3.5G, with only minimal changes again and a speed boost as the major difference, allowing for the use of features such as live TV on your mobile phone. NextG only works on 850MHz, and Yes G works on both 900MHz and 2100MHz. Both of these networks only exist in Australia (NextG is only available through Telstra, and Yes G is only available through Optus).

What are OVI Maps?

Ovi Maps is a Mobile Navigation application by Nokia. It will take you where you want to be and show you what you want to see with navigable maps for over 70 countries worldwide. You can add and update country maps and navigator voices to your mobile with the Map Loader.

Drive navigation
Walk navigation
Maps and map updates
Events guides
Lonely Planet guides
Michelin guides

What is the difference between GPS and Assisted GPS (A-GPS)?

GPS or true GPS on mobile handsets utilises satellites, whilst A-GPS utilises both satellites and data downloaded from your network to provide location positioning.

Please note that as A-GPS requires data access from your network you may be charged for this service depending on your own individual data plan.

What is Near Field Communication (NFC)?

Near field communication (NFC) allows for simplified transactions, data exchange, and wireless connections between two devices in close proximity to each other, usually by no more than a few centimetres.