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We offer a two hour response time on 90% of emails we receive during NSW business hours (9am-5pm Monday to Friday).
Please note customer service is unavailable on weekends and NSW public holidays.
Payment Options

General Questions

Shipping Information and FAQ

Selected Carrier

Also our domestic postage option is currently:

  • Australia Post (1 - 3 days)
  • Courier (1 - 3 days)
  • DHL (same day)

Handling Time

One other change for all our listings is Handling Time. We are currently offering ‘same business day’.

Get It Fast

All our listing with default listings via Australia Post (as confirm above), Get It Fast.

  • luvyourphone.com.au uses a number of different courier services including Australia Post, TNT and DHL depending on the service they supply to meet our customer promise (listed below).
  • luvyourphone.com.au has a customer promise which we take very seriously - All orders placed before 2pm are GUARANTEED to be shipped same day for a next day delivery (if you are in the Australia Post Express zone and an Express option is available).

How do I track my delivery?

All orders dispatched will have a tracking number. This tracking number will be emailed to you, and can be used in the relevant courier's website to see how you delivery has progressed.

I want to pickup my order, or send a courier on my behalf. Can I do this?

No, you are not able to collect, or arrange to collect goods from luvyourphone.com.au due to privacy and security issues.

I missed the courier. What happens next?

If the delivery address was not attended when the courier attempted delivery, then the item will go:

  • to the nearest post office to await collection, if sent via Australia Post If you are unable to make contact with the courier company in time for redelivery, your item will be sent to the local depot or post office (depending on service used).

If an item awaits collection for too long, the courier will return goods to us. Please note re-deliveries are at the expense of the purchaser.

Please ensure that your address is correct at time of check out and it would be preferred if you could use a business address.

How long does it take to deliver to me?

Depending on where you live and what delivery option has been chosen (or is available) delivery can take between 1 - 5 days.

Please note all orders placed before 2pm are GUARANTEED to be shipped same day for a next day delivery (if you are in the Australia Post Express zone and an Express option is available). So if you are in the Australia Post Express zone you'll get your phone overnight!

What happens if I do not receive my order in the estimated delivery time?

Don't panic!

You should first check your tracking with the courier company.

Odds are the courier company has either had trouble finding your address, or have attempted delivery but have found the address unattended. Contact with the courier for tracking solves most delivery questions you may have.

If the courier company has any troubles, can't help, or if the delivery has been returned to us, please contact support@luvyourphone.com.au

Do you ship internationally?

No, we do not ship Internationally.