Bread Crumb Link
MediaMall.com.au Australia Logo

Quick Search:
Marlowes Books - Rare, Out of Print and Hard to Find Book Dept

Store categories

Marlowes Newsletter
Free - Sign up for the Marlowes Newsletter and be up to date with new items and special promotions!
General Interest

Marlowes Books Faqs

Quick Help

Q. I would want to return my item.
A. We have a full and comprehensive return policy. Please read our terms below or alternatively contact us via e-mail.

Q. Where is my book?
A. Postage with-in Australia normally takes 3 to 7 days to arrive. Airmail to overseas destinations also takes approximatly 10 to 16 working days.


Q. My book was not has described.
A. Marlowes Books  Guarantee's all books are as described. Please read our return instructions below.
Q. How much is postage?
A. Postage to with in Australia is $6.50 for the first item and $2.50 for any additional book. We have a $9 cap, this means if your address is in Australia, $9 is the most you will pay for as many books as you like!
 



Q. What payment methods are possible?
A. Marlowes Books Accepts: Paypal and Bank Deposits, Visa, Mcard, Amex, Money Orders and Cheuqes.
Q. My item is has not arrived?
A. Please allow up to 7 working days, as there are many reasons which can cause delays. If your item still has not arrived, please contact us and we will respond to the best of our abilities.


Return Policy -

1a. Returns/Refunds: Marlowes Books has a great and fair return policy and guarantees every book sold arrives and is as described. You are entitled to a full refund or credit as long as the conditions are met below.
Conditions:
1a. You must contact us via email using the ebay contact forms and inform us of all details and reasons for your return. This must be done first so we know what to expect when we receive your returned parcel.
1b. Return the book in the exact same condition as it was received with-in 3 working days of arrival.
1c. You are responsible for all postage costs which have been built into the original price. The term "free postage or $0 postage" is not applicable for all returns and original postage and return postage must be paid by the buyer. Postage invoices are available on request. We highly recommend that you use a postage service with tracking and also insurance. If the parcel goes missing from you to us on return, you are responsible for this and automatically cancels our return policy. We must receive the book back in its original condition to issue a refund. Please read clause "1d" to further explain the term "postage"
1d.Postage- The term postage is a significant cost to all online businesses. The term "free postage" means that the postage price on our items has been built into the total cost displayed on ebay. This amount varies on each and every item and in some cases covers and requires postage to international destinations. The amount we are charged for postage from our suppliers is not refundable unless we are at fault. The term fault - please refer to clause "1e."
1e. When your book arrives back to us and we confirm you have returned the original book and any damage which was not caused by you, we can refund or credit in full.
1f. If you purchase by mistake or just want to cancel your order after purchasing, this is possible, however you would also be responsible for postage both ways and a restocking fee of 10% or original total displayed price on ebay. We must charge the 10%, as we are also charged this from our suppliers.
1g. The total amount displayed for our items on ebay will only be refunded when we are at fault. (Fault) is when a book arrives and is not as described, does not arrive (please see clause 1h) or has incurred damage in the post on route. All other circumstances you are responsible for all postage costs.
1h. Missing Parcels: To qualify for a refund you must notify us with-in 14 working days (domestic customers) 25 working days (international customers) of your order date and inform us of the circumstances. Inquiries after this time period forfeits our return policy and is up to the discretion of Marlowes Books. We are unable to have an open end time period for missing book claims. If you have enquiries regarding our terms or return policies, please email us via the ebay [Contact]


Additional site navigation