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DELIVERY

UK & Channel Islands

Royal Mail Tracked
3 - 5 Business Days. However please allow up to 14 days.
Items despatched within 3 working days of receiving your payment. Tracking number available on request.

DHL / Royal Mail Special Delivery - £6.49 per pair, up to 2kg
Next day service, excluding Saturdays & Sundays. Order MUST be placed before
2pm to qualify for next day. Signature is required on delivery. We use DHL or Royal Mail depending on weight and location.

Christmas Returns
We understand the difficulty in buying shoes for someone else, especially at Christmas time! Therefore we have extended our returns period for the run up to Christmas, giving your shoe recipients plenty of time to return unwanted presents. Items purchased online or in-store from the beginning of October 2013 can be returned up until the 31st January 2014. Returns must comply with our returns policy.

Last UK Christmas Postage Dates
Please see below the last UK postage dates for Christmas delivery 2013. These dates are supplied by the post provider specified. Mastershoe-Myshu are not liable for delayed postage due to postal strikes or undeliverable weather conditions

Royal Mail Last UK Postage Dates

The last guaranteed postage date for Royal Mail Special Delivery is Monday 23rd December 2013.

The last guaranteed postage date for Royal Mail 48 hour (our default shipping option) is Wednesday 18th December 2013.

DHL last UK Postage Date

The last postage date for DHL next day is Thursday 19th December 2013


What do I do if my order doesn't turn up?
In the event your parcel is mislaid, please contact us for a tracking number.
We ship all our items using a tracked and signed for service which is very secure and reliable.
In the rare event your parcel is not received but the tracking details confirm that the parcel has been delievred and signed for at the address on the order and you state you have not received the item. We have no option but to open a claim with the courier, this will take 45 business days (approximately 2 months) for the courier to settle the claim one way or the other. They will not allow us to chase the claim until this period has passed. If your parcel is not received and the tracking details do not confirm that the item has been delivered correctly or at all, we will replace or refund your order within 10 days of being notified. We Regret we cannot refund / replace orders in the event that the tracking shows that the goods have been signed for at the correct address until the courier accepts our claim to the contrary. We apologise for any inconvenience that this may cause.


European Union & Republic of Ireland

DHL International signed for - £8 per pair, up to 2kg
EU & IRELAND - 5 - 7 Business Days

Rest of World (Inc non EU)

DHL International signed for - £10 per pair, up to 2kg
REST OF WORLD - 10 - 12 Business Days

Please note if you live a remote area we will use Royal Mail International Signed For.

Last International Christmas Postage Dates
Please see below the last international postage dates for Christmas delivery 2013. These dates are supplied by the post provider specified. Mastershoe-Myshu are not liable for delayed postage due to postal strikes or undeliverable weather conditions

Royal Mail Last International Postage Dates

The last postage dates for Royal Mail International Signed For are:

Asia, Far East (Including Japan and New Zealand - Monday 4th December 2013

Australia - Thursday 5th December 2013

Africa, Caribbean, Central, South America and Middle East - Friday 6th December 2013

Eastern Europe and Cyprus - Monday 9th December 2013

Canada, France, Greece and Poland - Tuesday 10th December 2013

USA - Friday 13th December 2013

Western Europe (excluding France, Greece and Poland) - Saturday 14th December 2013

DHL last International Postage Date

USA and Australia - Wednesday 18th December 2013

Anywhere Else - Monday 16th December 2013


PRICING TABLE

LOCATION
PRICE
DELIVERY TIME*
United Kingdom & Channel Islands.
Royal Mail Tracked
Dependant on item
2-3 Business Days
United Kingdom & Channel Islands
Royal Mail Special Delivery
£6.49 per pair on orders under 2 Kilos.
Price on application for orders over 2 Kilos.

Next Day (if order placed before 2pm)
(excluding Saturday & Sunday***)

European Union & Republic of Ireland.
£8.00 per pair **
5-7 Business Days
Rest of World (inc. Non EU).
£10.00 per pair **
10-12 Business Days
* Please allow up to 28 business days
** Please note this price is for up to 2 kilos only. We are unable to ship heavier items. Examples include: New Rock, Harley Davidson, Caterpillar Colorado, Caterpillar Mardy Fur, Woodworld, G-Star Patton Bracer, Steel-Toe-Cap boots and Wellies.
*** Royal Mail Special Delivery does NOT deliver on a Saturday or Sunday. Therefore if you place your order before 2pm on a Friday and choose next day, Your order will be delivered on the Monday.
EUROPEAN UNION & REPUBLIC OF IRELAND
Austria
Finland
Italy
Poland
Belgium
France
Latvia
Portugal
Czech Republic
Germany
Lithuania
Slovakia
Cyprus
Greece
Luxembourg
Spain
Denmark
Hungary
Malta
Sweden
Estonia
Republic of Ireland
Netherlands
If your location is not in the above table. Your order will qualify under 'Rest of World'
  • No P.O. Box Delivery
  • No APO/FPO Delivery
  • Paypal Confirmed Addresses ONLY

Extended Christmas Returns

At mastershoe-myshu we understand the difficulty in buying shoes for someone else, especially at Christmas time! Therefore we have extended our returns period for the run up to Christmas, giving your shoe recipients plenty of time to return unwanted presents. Items purchased online or in-store from the beginning of October 2013 can be returned up until the 31st January 2014. Returns must comply with our returns policy.