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Matt Blatt - Official eBay Store

FAQ
FAQ’s

Payments

WHAT PAYMENT METHODS CAN I USE?

We accept payments via PayPal and Credit or debit card (Visa, MasterCard and American Express). All payments are in AUD.

Please note goods will not be dispatched until full payment has been received by Matt Blatt.

Ordering

HOW DO I ORDER ONLINE?

If you would like to purchase a product, click on the “Buy It Now” button to add it to your shopping cart. You can add as many products as you like to your shopping cart, and edit the quantities and products by clicking on the cart icon in the top right hand corner of the page. When you would like to proceed to payment, select your payment method and click on the Confirm and pay button to finalise your purchase order.

WHAT HAPPENS AFTER I PLACE MY ORDER ONLINE?

After your order is placed online, you will receive an email confirmation with your order details. If any of your items are out of stock or we are unable to process payment we will contact you within 2 business days of receiving your order. After your order is processed, we will notify you by email and/or SMS when your order has reached our warehouse for picking. We will also contact you by email, SMS or phone when your order is shipped with the relevant tracking information.

HOW DO I SEE MY ORDER INFORMATION ONCE I'VE PLACED MY ORDER?

You can access your order information in your eBay account by going to My eBay and selecting Purchase History A confirmation email with your order information will also be sent to your email address. If you have misplaced your confirmation email you are also able to log into your account from the website and view your past orders.

CAN I CHANGE OR CANCEL MY ORDER AFTER I'VE PLACED IT?

If you wish to return an itemafter completing the transaction you may return the order by going to My eBay and selecting Purchase History, then click the More actions drop down menu and select Return this item. Alternatively, please contact our Customer Service team via telephone on 1300 628 825.

CAN I VIEW YOUR PRODUCTS IN PERSON?

Yes, of course. We have 7 Matt Blatt showrooms across Australia where you can view our fantastic range of furniture and homewares. Please visit our website to find your nearest store.

CAN MATT BLATT HELP ME WITH DECORATING MY HOME?

We'd love to! We understand that decorating your home can be daunting task but our interior designers would love nothing more than helping you style rooms you'll love for years to come. Visit one of our showrooms that can be found on our website or contact our customer service team at 1300 628 825 to find out how you can engage one of our experts to assist you.

Delivery

WHERE DOES MATT BLATT SHIP TO?

We are able to deliver to any address within Australia. Unfortunately we are not able to ship internationally. If you would like to organise your own shipping internationally, we are able to deliver to any port within Australia for you. Alternatively, you can organise for your order to be picked up from our Regents Park – NSW warehouse.

WHEN CAN I EXPECT MY ORDER?

Your location and order size will impact on the speediness we can get your order to you. Provided all items are in stock, delivery lead times are as follows:

  • NSW, VIC, QLD and ACT metro areas between 3 and 10 business days.
  • Perth and Adelaide between 5 and 12 business days.
  • Non-metro areas (including Hobart and Cains) between 12 and 18 business days.

For special requirements, please contact our customer service team on 1300 628 825.

HOW CAN I TRACK MY ORDER?

Our policy is to keep you informed. When your order is despatched, we will contact you by email and SMS with the relevant tracking information so you can keep a close eye on your delivery. For larger orders consisting of bulky or fragile items, you will also receive a call from one of our professional furniture removalists to confirm a suitable time for delivery.

CAN I PICK UP MY ORDER?

Yes. Any order can be collected from our Sydney Regents Park warehouse and, of course, at no charge. Orders consisting of non-bulky goods can be transferred to one of our showrooms for pickup, also at no charge.
Please note that we do not carry stock at these showroom locations for you to take home. If you would like to have your order transferred to a showroom for pickup, this will need to be pre-arranged and is available for non-bulky items only.

View our Warehouse & Showroom pickup locations on our website.

CAN I GET SOMEONE TO ASSEMBLE MY FURNITURE FOR ME?

This is not currently a service that we offer but our items are generally easy to assemble and come with instructions to guide you along your way. Should you run into any troubles you can also feel free to contact us on 1300 628 825.


Returns

CAN I RETURN MY ORDER IF I CHANGE MY MIND?

Yes, we provide an unconditional return policy on furniture purchased from our website sight unseen excluding lighting. If for any reason whatsoever you are not satisfied, please return in original, unmarked condition and packaging within 7 days for a full refund less freight. Unwanted items must be returned to the following address in full original packaging:

Matt Blatt Warehouse and Distribution Centre
19 Rose Crescent
Regents Park, NSW, 2143
(first driveway past the Australia Post building)

Please reach our customer service teams to get the Returns Form and attach to each box being returned.

Once we receive the returned products, we will issue your refund within 72 hours.

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