Yes, we provide an unconditional return policy on all products excluding lighting and custom made products. If for any reason whatsoever you are not satisfied and would like to return your item/s, please give us a call on 1300 628 825. Items must be returned to our warehouse in original, unmarked condition and packaging within 7 days of receiving your order. If you have had your item/s assembled and rubbish removed, unfortunately we cannot accept a return.
Provided the above conditions are met, we will issue your refund within 72 hours of receiving your returned item/s. Please request our customer service teams to send you the Returns Form and attach to each box being returned
Matt Blatt provides a 12 month warranty for products that have been purchased in Australia. This warranty is subject to the Australian Competition and Consumer Act 2010 (Australian Consumer Law). The benefits provided in this warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this warranty relates. The warranty period commences from the date that goods are received for a period of 12 months.
This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable. Warranty does not apply to goods that have been altered by the user in any way. If a replacement due to a warranty claim is necessary, replacement goods can be shipped to an Australian address only.
Matt Blatt lighting is wired according to Australian electrical standards and may not be in line with the standards of other countries. As such, Matt Blatt is not responsible for any compliance issues or problems that may occur with lights that are taken outside of Australia.