Our warehouse spans over 300 square metres (about 3000 square feet) and is located at the heart of Guangzhou in Guangdong province, China which is a vast source of distributors and manufacturers. Everyday our orders are fulfilled - picked, inspected, packed and dispatched across the border to Hong Kong which awaits the flight schedule for available cargo space to the corresponding countries.
Typical delivery time frames
- US: 7-10 business days (1-2 weeks)
- UK/Australia/New Zealand: 7-15 business days (2-3 weeks)
- Majority of Europe and other countries: 10-20 business days (2-4 weeks)
- Some countries such as Italy, Germany, Latvia, Lithunia, Russia and Brazil: 10-30 business days (2-5 weeks)
All delivery times are subject to customs clearance and your local
postal service. We will not be responsible for any unexpected or unforeseen delay during
delivery including but
not limited to mail congestion at sorting centres, mis-delivery, customs
clearance, postal strike, force majeure, etc. As
a buyer, it is your duty to pay any tax when you order from abroad.
Our prices doest not include taxes, VAT or other hidden charges.
Express shipping via EMS or other express courier will take 3-5 business days (1 week). Please contact us for further details.
And not forgetting delays due to holiday seasons and public holidays at respective countries.
When you do you receive an item as expected, please check the date of dispatch as per our shipping notification email sent to your registered email address with eBay. You may also view the date sent on your My eBay page. If there is any tracking number, it can be found within your order details. If you have purchased insurance (or registered mail service), we will be glad to provide you a tracking number. Within your shipping notification email, you can also find instructions to locate your tracking number.
Should the number of days for delivery surpassed the expected delivery time frame, you can always contact us. If a tracking number is provided, we hope you get in touch with your local post office to ascertain its current location. For USPS, tracking is provided at different stages of delivery e.g. customs clearance, sorting facility, out for delivery, etc. However, other postal agencies e.g. Auspost, Royalmail, etc does not provide any intermediary tracking stage except when the item is finally delivered or undelivered due to the recipient being unavailable to sign for the registered mail.
When you receive an item which is broken, damaged, in a unusable condition or simply not what you have expected to order, you can always contact us preferably with a photo so to ascertain how the item is damaged or sent wrongly, and to claim for damage at our postal agency when necessary. If we have mistakenly send a wrong item or broke the item during delivery, we will resend the item and advise if necessary the address for returning the damaged or wrong item.
Should the item received not fit or not in a working condition, you can describe your problem and we will be happy to advise ways to work around or make up. A partial or full refund or a resend is possible.
Please always allow up to 24 hours to expect a response especially when we live in different time zones. As our motto being 'Customer satisfaction is our number 1 prority', we will make good and make up whatever shortcomings so that all our customers will be happy in the end.
Always leave a positive feedback. If not, please contact us so to allow us to make good or make up. Until we have responded up to your expectations, please do not leave any undesired feedback (a neutral feedback is undesirable).
Always leave a good or high rating. If not, please contact us so to allow us to make good or make up. If necessary, we will offer a partial refund or full refund at our descretion. We hope you will not leave any low ratings being critical to our business survival on eBay.
Always contact us prior to opening any disputes either items not received or not as per described. We will resolve them as per your expectations. Please do not open any eBay disputes or PAYPAL disputes until you hear our resolution.
We owe our success to all our customers. We will appreciate positive feedback with good and high ratings on 4 aspects:
- The item is explained as per description and as shown in picture
- Our communication is speedy and responsive, accomodating to your needs and expectations
- Our items are dispatched every day towards the mail centre upon receipt of payment. Any delay is regretted. At times delays are unexpected and unavoidable.
- Our shipping charges are on the low side, at times offering free shipping as per description