are both trading names of ACME XS LIMITED
. We are a long established UK VAT & TAX registered company specialising in the sale of discount priced Motorsport Merchandise. We will therefore deal with you professionally and promptly. All items we sell are legitimate. We do not sell pirated, bootleg or counterfeit goods.
We only accept PAYPAL
Postage and shipping details are clearly detailed on each listing. All items sent outside the UK are by AIRMAIL without exception. If you are not familiar with UK currency (£ Sterling) you can get a conversion rate to your country's currency at UNIVERSAL CURRENCY CONVERTER
We normally ship from stock the next working day following payment. In very rare cases we may relist an out of stock item in error, if this is the case we will always let you know, offer an alternative at the same or greater value or a full and immediate refund.
Please be aware that our postage/shipping charge does include VAT, the cost of the packaging materials and of course the shipping fee.
All international purchasers are responsible for any and all duty, taxes, fees, etc. associated with their purchase. We declare full value for all purchases. Please be patient and allow reasonable time for your domestic postal services and customs
Are 10am to 5pm Monday-Friday. We are closed at weekends and UK Public Holidays. We will respond to all Emails, deal with queries, process orders, and package for shipment only during these hours. Preferably all enquiries should be sent using eBay message facility so we have your user ID include which will assist us on locating your order details.
We are unable to offer a gift wrapping service at present.
All images including but not limited to Photographic images used in our store are owned by or licenced to Motorsportmerch and may not be copied in whole or in part without the express written approval of Acme XS Limited.
REFUNDS & RETURNS
We will always refund in full for any item returned that is sent out faulty or misdescribed. Under all other circumstances we do reserve the right to retain the postage & packaging and listing fees and/or charge a handling fee. Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods, note this does not apply to auctions. All goods must be returned in their original and unused condition, at your own expense. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. Please always enclose your original delivery note so we have your order and payment details available on receipt of item(s)
We securely pack and label all items to protect them. We always keep proof of shipment documents for each item sent. The above policies do not affect your statutory rights
Frequently Asked Questions
Q: I am trying to bid on an item and the system is telling me I am a blocked bidder, can you tell me why this is?
A:No, all our operators have the discretion to refuse bids from members who have bought items from us previously. They do not record any reason for doing so and this is not negotiable
Q:What size is this item?
A:The item size is always shown in the blue title bar above the item pictures and is also shown in the item description
Q:You have listed a number of countries you do not ship to, are there exeptions to this rule?
A:There are no exceptions, please do not ask
Q:I have won an auction but want a different size, is this possible?
A:NO THE AUCTION IS STRICTLY FOR THE SIZE GIVEN IN THE ITEM TITLE AND DESCRIPTION..Other sizes may be available in our store at the full BUY IT NOW price..
Q:Can I get a discount if I buy more than one item?
A:All our items are heavily discounted, we cannot offer further reductions. Our sales management system does not allow for price negotiation
Q:What is your return policy?
A:Items must be in the same condition as sent and returned at Buyer’s expense. Seller reserves the right to retain the P&P charge. We refund in full for faulty or misdescribed items (incl. return P&P) Note: UK customers: for all non-auction items, returns will be processed in compliance with the Consumer Protection (Distance Selling) Regulations 2000
Q:Do you offer discounted shipping rates for multiple item orders?
A:No we cannot offer discounted shipping rates
Q:When can I expect my order to arrive?
A:We aim to despatch next working day. Please allow reasonable time for 3rd party services such as domestic postal services and customs. We send an email once your parcel is posted. Estimated delivery time after item shipped, based on Royal Mail performance research: UK 2-4 business days, EUROPE 3-5 business days, REST OF WORLD 7-14 business days
Q:How much is the Shipping and Handling Charge?
A:P&P will vary item to item, full details for your territory are located by the main photograph for the item in the eBay description
Q:Do you ship internationally?
A:Yes we ship worldwide with the exception of some countries that are clearly shown on each listing. Some items are shipped to UK and Europe only, this will be specifically stated in the eBay description.
Q:Is there a Certificate Of Authenticity (COA) with this item?
A:We do not issue so called Certificates Of Authenticity with any of our items, we find that our good standing in the eBay community and high positive feedback give our buyers all the confidence they need to purchase from us.
Q:How do I check my size?
A:For guidance, we have a size chart on the listing template that gives general size information for standard garment sizes
Q:Can I collect?
A:Unfortunately, we are unable to offer a collection facility on any item – We are a Mail Order only company. All items are shipped direct to you.
Q:Are there any more pictures or further description?
A:This is the full description for this item – there are no further photos.
Q:How do I contact you regarding my order?
A:Please use eBay’s contact member facility as these are checked on a regular basis. Please remember that you may not receive an immediate response to an enquiry received outside of working hours Monday – Friday, 10am – 5pm GMT. We are closed at the weekend and all UK Public Holidays.
Q:Can I pay with postal orders?
A:No. We only accept Paypal on our site, no other form of payment is accepted.