Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods have a manufacturing fault, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do.
If goods are found to have a manufacturing fault, you can choose between an exchange, credit, repair or refund. In some cases the manufacturer may be required to inspect the goods to determine the cause of fault. In the case where goods were purchased online, the following conditions apply.
DOA (Dead on Arrival)
If your product does not work on arrival before any use then you may return the goods free of charge (Australian Orders only) and we will supply a replacement or refund pending inspection. A Returns Authority number is required before an item will be accepted as a return. International orders are to return goods to us for inspection. Please send us a message.
Wrong Goods Supplied
If the products you receive are different from the products listed on the receipt/order confirmation, we will arrange postage back to us and resend the correct item or issue a refund.
Manufacturer Warranty Claim
Free shipping does NOT apply for a manufacturer warranty claim.
Change of Mind
If you change your mind within 14 days of arrival at destination, as long as the product has not been opened and is in its original packaging, you may return the item for a credit or exchange. Freight costs, to return the product to us by Post/ Courier and/ or to resend the new item back to the customer are covered by the Customer. Goods must be shipped in a strong box to avoid being damaged in transit.
How to Proceed with a Return If you need to return a faulty product
A Returns Authority Number (RA) must be obtained from our Returns Department. Before a RA can be issued, we need to determine if the product is faulty. On approval for return, an email will be issued containing your RA number and instructions for return. The Product should be returned to Mr Toys Toyworld in its entirety within 14 Days. Where possible, all Products should be packed in the original packaging shipped to you including any accessories, manuals and documentation that shipped with the Product. Once the product has been received by Mr Toys Toyworld, a refund or exchange for the same item will be issued. To Contact us about a return please email send us a message.